Wexham Park Hospital Reviews Summary

Staff Attitude

Pros:

• "Everyone was efficient and treated us with thoughtfulness and consideration."
• "The lovely nurses Grace and Myra were so helpful and caring."
• "The nurses were kind and competent throughout."
• "I was treated with dignity, and respect. The nursing staff were open and friendly."
• "Nurses were very friendly and helpful."
• "The team in A&E are so together and supportive of each other it creates an environment where you feel look after and respected."
• "Every nurse, doctor & consultant etc who i dealt with were friendly, welcoming, informative, caring & extremely attentive."

Cons:

• "Absolutely horrible experience, the staff is extremely rude and confrontational."
• "The night staff were rude And not bothered I was better off keeping my mum at home at least she would have been more comfortable."
• "Rude staff at counters."
• "The staff in this hospital is unprofessional, extremely rude, and incompetent."
• "Staff rude inattentive slow they lack basic communication skills no care or knowledge."
• "Staff is incredibly insensitive, inefficient, aggressive."
• "What a horrible horrible place to be in. Terrible nurses who ask you private questions loudly and can't care less about your feelings, your pain, your agony."

Efficiency and Wait Times

Pros:

• "I was rushed in on the day before Christmas eve with a heart attack. Within 5 minutes I was on the operating table."
• "I got seen reasonable promptly telling the nurse in the consultation exactly the problem."
• "We've received a great care and were dealt with quite quickly."
• "A&E, been there with my 10 years old daughter, we were out of there in less than 2 hours."
• "Was admitted via A&E after an appointment at the ante natal clinic. Fast, friendly and focused care and attention from each department."
• "I was seen, had my x ray, diagnosed with a broken toe and discharged all within 2.5 hours."
• "I took my husband there after a cycling accident. We were treated within 2 and a half hours."

Cons:

• "An expected 11 hour wait as there's only one Triage nurse."
• "Been waiting with my brother since 6pm on Monday to be seen by a doctor, it is now 4am Tuesday and still waiting... the worst hospital I have been to ever."
• "Waited 7 hours before being seen for post concussion syndrome."
• "Wait times to see a pediatrician is minimum of 5 hours if you are lucky."
• "Been told at the reception they have a new system and the waiting time is 12.55 hours."
• "I was told there are 6 members ahead of u at 7.45am .... It's 11.53am now still noone bother to see us."
• "Longest waiting time ever experienced in paeds."

Facilities and Cleanliness

Pros:

• "Constant tea, coffee and sandwiches provided by a very helpful worker, all in clean private rooms."
• "The hospital was also so clean it was immaculate in every Dept I visited."
• "First class facilities in the emergency unit, very professional staff always cheerful and attentive."
• "The emergency department was very clean with comfortable facilities."