Abu Zaad Shepherd’s Bush Reviews Summary

Food Quality

Pros:

• "Try their plain rice, it is anything but, it contains slivers of vermicelli which gives the rice a unique flavour."
• "Foods absolutely amazing, love it especially the hot humous with crispy bits."
• "Falafels are also yummy. Baba ganoush too is also yummy."
• "Food was so good we went twice during our London trip."
• "Some of the best middle-eastern/Mediterranean food we've ever had."
• "The food was so fresh and delicious."
• "Every dish I tried was bursting with authentic flavors, a testament to both quality and quantity - the portions were generous without compromising on taste."

Cons:

• "The food used to be good 6 years ago but is under new management now and IS TERRIBLE."
• "The food was not only bad, it was terrible we could not eat it."
• "We ordered some falafel, cheese sembousek rolls and hummous and all of it was absolutely awful."
• "Had the worse food ever and its very dried and not been cooked properly."
• "Really bad lamb mandi, no seasoning, two carrots, the rice tasted like packet rice."
• "The mains was a disaster. This is not how a mandi is cooked."
• "Shawarmas were cold, the lamb was burnt and looked like it had been reheated as it was hard and dry."

Service

Pros:

• "The service is amazing and very responsive."
• "They provide excellent service and we have received some complimentary desserts also."
• "We were served by the beautiful Aicha who was so smiley, very welcoming and recommended us amazing food and drinks."
• "The service was good, and the restaurant was really clean and tidy."
• "Service is good and welcoming."
• "The staff was incredibly hospitable."
• "The staff were attentive and sooo friendly and helpful."

Cons:

• "Very chaotic service."
• "The employees didn’t care much about us either, no service."
• "Really bad service, bland food and so overrated!"
• "The service embarrassed us in front of our friends and it was shocking."
• "Customer service didn’t exist, no one came to the table to ask if we needed anything else or just to check."
• "The staff was catering more for the larger groups and we struggled to get their attention."
• "Terrible customer service."

Atmosphere & Cleanliness

Pros:

• "The decor and atmosphere was lovely and very homely, would definitely return!"
• "Small restaurant but very organised and well decorated."
• "Abu Zaad is a restaurant characterised by great vibes from traditional Arabic music, beautiful interior design and delicious food- an ideal family setting."
• "The atmosphere of the restaurant is fantastic."
• "Absolutely delicious meditarian food and beautiful atmosphere with lovely arabic music!"
• "Very beautiful restaurant and food are masterpieces."
• "The ambiance was inviting."

Cons:

• "The Restaurant doesn't look Clean and hygienic."
• "Welcomed by a bad smell."
• "The place itself is extremely vulgar!"
• "Tables and chairs all felt really greasy. Not very clean at all."
• "The whole ambiance was vulgar and we would never go there again."
• "Saw worker in washroom take a leak and dry hands in fan without washing, almost walked out of there."
• "The loud conversation of the working guys was very clear."

Value

Pros:

• "Great food at a reasonable price!"
• "The value was so good, I thought they gave me 30% discount."
• "You get 3 skewers of lamb, rice and salad for a tenner."
• "Massive massive portions for good prices."
• "Great food, lovely service and amazingly cheap for the portion sizes."
• "Bang for your buck you can't go wrong here."
• "Perfect taste within reasonable prices, the quality was great."

Cons:

• "The prices are not very low but the portions are very big."
• "The prices were higher and the food was nasty."
• "I thought some of the drinks and dishes were a bit pricey."
• "It's a good kitchen. It might feel a bit expensive."
• "The place was overpriced and wholly disappointing."
• "Pricy menu, and the toilet not very clean."
• "I feel I have been scammed, completely deceived."