Mamounia Lounge Mayfair Reviews Summary

Customer Service

Pros:

• "The food was excellent not to mention the warmth and professional service."
• "The staff were really nice and attentive (and Beautiful!!:), and they helped us choosing a selection of incredible Mezze and a delicious main course."
• "Right through the dinner process the staff couldn't have been any nicer or more accommodating!"
• "The service was great, very friendly team."
• "Staff amazing, wonderful service."
• "Staff is so so friendly and willing to help."
• "The staff were great and friendly, made me feel like wanting to stay for longer."

Cons:

• "Absolute disgrace when it comes to customer service."
• "The waitress at the end spoilt our visit, she was extremely rude when I had asked to remove the service charge."
• "Overall really poor service, they really need a crash course on customer service."
• "The service was poor..!!"
• "The service was very poor. I had to wait 45 mins just for a dessert but it turned out they didn’t even have it."
• "The staff unfortunately were very rude which ruined the experience."
• "The staff were very rude and unwelcoming."

Food Quality

Pros:

• "The food was filling! The meze platter filled me by the time I got to my Mains."
• "Food: mezze, grills, salads of ok quality. Fresh and tasty, medium-sized portions."
• "Possibly the best mezze I've had and the tagine was extraordinarily put together."
• "Fantastic evening - delicious food (their hummus and mixed grill are so good) and really nice shisha with the friendliest service!"
• "Shared platters were delicious, well presented and enough for everyone to enjoy."
• "Had the mixed grill which where the meat was very tender and tasty."
• "I was amazed how the food was."

Cons:

• "The food portion was not worth the money also the waitress was very rude as I requested a receipt and she told me she couldn’t provide one, her manners was very disrespectful and disgusting."
• "The food was okay but the quantity was inadequate for the price asked for, a mixed grill platter for 2 is really just a kids meal."
• "The food was very standard which is fine but was VERY overpriced."
• "The vegetarian main course (the aubergine dish)... NO taste. Extremely bland."
• "The food we ate was mediocre food, not fresh."
• "The food was average for the location and price."
• "The food was sub par and it takes a lot to ruin a slow cooked lamp shoulder."

Atmosphere & Entertainment

Pros:

• "A great place to eat and watch live belly dancing and listen to live music."
• "I really liked that cosy environment."
• "An excellent place to have a wonderful night out."
• "Food and drink were of the best quality and the atmosphere as pleasant as ever."
• "Entertainment was also good. Belly dancer was very good and really got us involved."
• "The atmosphere was brilliant."
• "Place is really nice, love the live entertainment."

Cons:

• "Overall, busy atmosphere, musics too loud, it feels like its a night club."
• "The only negatives I can walk away with are that the entertainment whilst eating may not be some people's cup of tea."
• "Music stopped before our food came which was about 8ish and the atmosphere was as flat as anything."
• "There was no entertainment apart from loud music, no belly dancer either by 930pm."
• "The atmosphere was awkward with the service staff not leaving you alone."
• "The entertainment was good but just a bit too loud so you couldn't talk with your guests."
• "The worst selection of music for an Arabic restaurant!"

Pricing

Pros:

• "Prices are reasonable!"
• "For such a high level of service, the quality of the food and drinks too, not to mention the location (where the rents are often higher than average), I would say that things are priced accordingly."
• "Good value for money and off street parking available after 7 pm."

Cons:

• "This place in heavily over priced."
• "Overpriced shisha with extortionate amount of hidden charges."
• "A big waste of time and money, £80 spend for 2 people."
• "Overpriced basic kebab shop food with run of the mill cocktails and ripoff shisha £60."
• "Shisha price is too expensive and in overall over overrated for this restaurant!"
• "It was quite expensive, we had one shisha, mint tea and one dessert and that was £80."
• "Everything is overpriced (the alcohol is very expensive, and the shisha is the most expensive I've ever had, with a cover charge for each hour you sit there)."