Mamounia Lounge Mayfair Reviews Summary

Category: Lebanese restaurant London

Address: 37A Curzon St, London, W1J 7TX, United Kingdom

Phone: +442076292211

Rating: 3.5
based on 147 reviews.

Customer Service

Pros:

  • "The food was excellent not to mention the warmth and professional service."
  • "The staff were really nice and attentive (and Beautiful!!:), and they helped us choosing a selection of incredible Mezze and a delicious main course."
  • "Right through the dinner process the staff couldn't have been any nicer or more accommodating!"
  • "The service was great, very friendly team."
  • "Staff amazing, wonderful service."
  • "Staff is so so friendly and willing to help."
  • "The staff were great and friendly, made me feel like wanting to stay for longer."

Cons:

  • "Absolute disgrace when it comes to customer service."
  • "The waitress at the end spoilt our visit, she was extremely rude when I had asked to remove the service charge."
  • "Overall really poor service, they really need a crash course on customer service."
  • "The service was poor..!!"
  • "The service was very poor. I had to wait 45 mins just for a dessert but it turned out they didn’t even have it."
  • "The staff unfortunately were very rude which ruined the experience."
  • "The staff were very rude and unwelcoming."

Food Quality

Pros:

  • "The food was filling! The meze platter filled me by the time I got to my Mains."
  • "Food: mezze, grills, salads of ok quality. Fresh and tasty, medium-sized portions."
  • "Possibly the best mezze I've had and the tagine was extraordinarily put together."
  • "Fantastic evening - delicious food (their hummus and mixed grill are so good) and really nice shisha with the friendliest service!"
  • "Shared platters were delicious, well presented and enough for everyone to enjoy."
  • "Had the mixed grill which where the meat was very tender and tasty."
  • "I was amazed how the food was."

Cons:

  • "The food portion was not worth the money also the waitress was very rude as I requested a receipt and she told me she couldn’t provide one, her manners was very disrespectful and disgusting."
  • "The food was okay but the quantity was inadequate for the price asked for, a mixed grill platter for 2 is really just a kids meal."
  • "The food was very standard which is fine but was VERY overpriced."
  • "The vegetarian main course (the aubergine dish)... NO taste. Extremely bland."
  • "The food we ate was mediocre food, not fresh."
  • "The food was average for the location and price."
  • "The food was sub par and it takes a lot to ruin a slow cooked lamp shoulder."

Atmosphere & Entertainment

Pros:

  • "A great place to eat and watch live belly dancing and listen to live music."
  • "I really liked that cosy environment."
  • "An excellent place to have a wonderful night out."
  • "Food and drink were of the best quality and the atmosphere as pleasant as ever."
  • "Entertainment was also good. Belly dancer was very good and really got us involved."
  • "The atmosphere was brilliant."
  • "Place is really nice, love the live entertainment."

Cons:

  • "Overall, busy atmosphere, musics too loud, it feels like its a night club."
  • "The only negatives I can walk away with are that the entertainment whilst eating may not be some people's cup of tea."
  • "Music stopped before our food came which was about 8ish and the atmosphere was as flat as anything."
  • "There was no entertainment apart from loud music, no belly dancer either by 930pm."
  • "The atmosphere was awkward with the service staff not leaving you alone."
  • "The entertainment was good but just a bit too loud so you couldn't talk with your guests."
  • "The worst selection of music for an Arabic restaurant!"

Pricing

Pros:

  • "Prices are reasonable!"
  • "For such a high level of service, the quality of the food and drinks too, not to mention the location (where the rents are often higher than average), I would say that things are priced accordingly."
  • "Good value for money and off street parking available after 7 pm."

Cons:

  • "This place in heavily over priced."
  • "Overpriced shisha with extortionate amount of hidden charges."
  • "A big waste of time and money, £80 spend for 2 people."
  • "Overpriced basic kebab shop food with run of the mill cocktails and ripoff shisha £60."
  • "Shisha price is too expensive and in overall over overrated for this restaurant!"
  • "It was quite expensive, we had one shisha, mint tea and one dessert and that was £80."
  • "Everything is overpriced (the alcohol is very expensive, and the shisha is the most expensive I've ever had, with a cover charge for each hour you sit there)."

Thanks! Your review is awaiting moderation.