The Waterfront Hotel, Spa & Golf Reviews Summary

Room Quality

Pros:

• "Clean and tidy rooms, modern and big."
• "The rooms are furnished to a high standard with coffee machine and kettle. Comfy beds and a good selection of pillows."
• "Our room was exceptional - modern, spotlessly clean, and lifted out with a big wall mounted TV, powerful shower, etc."
• "Rooms are lovely, clean and modern."
• "The room was very comfortable."
• "The room was modern, clean and very comfortable."
• "Rooms very clean and comfortable."

Cons:

• "Food is kept warm by lamps. All dried up, as cold as the water was in our room."
• "Temperature in the room was roasting hot."
• "Rooms are so hot you need a fan on in them all night."
• "Our two hotel rooms were sickeningly hot, even with the windows open and fans on."
• "The room was the smallest I have ever stayed in with the smallest TV ever."
• "The room was small and the bed far too big for it which made the space feel cramped."
• "The room was quite small, with an old tv."

Staff and Service

Pros:

• "The staff were friendly."
• "All staff were so helpful and kind."
• "Regular visitor to Wyboston (every week) and the staff are always really friendly and helpful."
• "Staff customer service is excellent."
• "Staff was extremely friendly."
• "Very helpful friendly reception staff."
• "The staff were so lovely and friendly and went above and beyond."

Cons:

• "Poor attitude towards customer."
• "Some reception staff were either unhelpful or rude."
• "However staff aren't friendly there was no customer service 😒 it's was eat and get out attitude bartender act like you was a pain to order drinks."
• "The former were clueless about the menu and disorganised to Fawlty Towers levels of ineptitude."
• "Most of the staff are racist, and their treatment of guests is bad."
• "Rather disappointing attitude from a member of staff who was clearing the table, when asked about desserts he told us we should ask his colleague - surely this is something he could have done himself."
• "Staff rude and unhelpful and not informed the pool closed early so couldn't make use of it."

Spa and Leisure Facilities

Pros:

• "The spa is very clean inside and the outdoor bubble pool is a plus."
• "SPA facilities are good, but it is on a small, boutique size."
• "The spa was excellent spent all afternoon in there and the staff were superb very knowledgeable and attentive."
• "Spa is lovely!!"
• "The facilities were great including, a salt and steam room and two saunas."
• "Spa is very good."
• "The spa was clean and spacious. The staff were very friendly and helpful. One of the nicest spas I've been to."

Cons:

• "Unfortunate also that the pool shuts at 5pm, forcing you to spend money to use the spa which is open until late."
• "The leisure facility was a big disappointment as we were expecting a much larger swimming pool to use prior to our allocated spa booking slot."
• "The pool is not part of the hotel. It is part of a run down gym a short walk from the hotel."
• "The spa facility is small and the outside pool lacks space and a decent amount of hydro jet facilities/experience."
• "The swimming pool is in a separate pool quite removed from the hotel and functions as a separate business."
• "The pool was very crowded."
• "Spa was disappointing, small pool and a broken jacuzzi."

Food and Dining

Pros:

• "Our dinner was spectacular. The presentation and flavours were wonderful. Gourmet dining."
• "Good selection at breakfast, saving a bit of money by pre booking our breakfast the night before."
• "The food in the restaurant is good."
• "The food was amazing especially the evening dinner."
• "The lake side restaurant had a amazing view with nice selection of food, 8 hour slow cooked pork belly was foodie heaven."
• "Food at the restaurant was amazing."
• "Breakfast and food was excellent, they’re certainly the stronger points that this resort offers."

Cons:

• "They charge a lot for breakfast and I can't believe they don't have Earl Grey tea."
• "The food was excellent apart from the Sunday roast - the meat had a strange texture."
• "Food (sandwiches) were slow to arrive from the lakeside restaurant, taking well over half hour despite it being very quiet and having many staff around."
• "The restaurant was only serving the buffet and the food was mainly cold."
• "The food was bad. Over the course of 2 days we had a salmon, sea bass and a couple of burgers. All of which were more akin to a Wetherspoons."
• "Food was without doubt the worst I have ever experienced in a hotel."
• "Poor selection of vegan food options and what was there was over cooked and not seasoned very well."