Premier Inn Portsmouth Dockyard hotel Reviews Summary

Location

Pros:

• "The hotel is perfectly located close to Portsmouth Harbour Station and Gunwharf Quays shopping centre."
• "Perfect location close to train and bus station."
• "The location however is great for the historic part of Portsmouth."
• "This hotel is perfectly located."
• "Very well located, just a stones throw from Gunwharf Keys and Portsmouth Station."
• "An outstanding Premier Inn, very high standard throughout, with its own restaurant... 5 minutes walk to Portsmouth Harbour railway station, IOW catamaran to Ryde, and Gunwharf Quays shops and restaurants, a superb location."
• "New Premier Inn ideally located for the historic docks and GunWharf shopping complex."
• "This hotel is a new Premier Inn Hotel in Portsmouth only opened in March 2020... it's right next to a train and coach station which is handy."

Cons:

• "Don't stay here if there is any wind! The sign clunks and if you are on the top floor things flap and rattle on the roof!"
• "The location was perfect for Portsmouth Harbour train station and the dockyard... but when we arrived to check in at 3pm we found that no rooms were ready for us."
• "No parking at the hotel but there was a large multi storey car park just up the road (£12 for 24hr)."

Room Quality

Pros:

• "Lovely comfortable mattress and duvet but one pillow was flat and the other lumpy."
• "Very clean and quiet rooms, great care is taken to respect guests' sleep."
• "Bedroom was fine, and so was shower/bathroom."
• "The rooms where very clean and comfortable."
• "The rooms were clean. The beds comfy. The air con worked."
• "Really nice hotel, lovely staff and well maintained, immaculately clean rooms."
• "The premier room was lovely with added extras like a coffee pod machine and chocolates."
• "Room was lovely and clean, staff were absolutely fantastic from start to finish!"

Cons:

• "Room condition not very 'plus', worn and not sparkling clean. Shower leaking leading to a puddle all over the bathroom floor."
• "Good location right opposite the dockyard but this hotel is in dire need of renovation and proper cleaning!"
• "The room was also a bit of a disappointment. The bath was incredibly narrow and difficult to get out of thanks to awkwardly placed railings."
• "The bed wasn't overly comfortable, but nevertheless clean."
• "Room door lock broken, had to move rooms."
• "Sad to say that Premier Inn simply capitalise on location, because Whitbreads inefficiencies in not only their staff, are a prejudicial embarrassment."
• "Standard premier inn location is good. small reception area, restaurant attached with bar, rooms are fine."
• "This hotel has terrible Air conditioning. It was difficult to sleep and even be in this room. Windows do not open. Zero relief."

Staff and Service

Pros:

• "Very friendly and helpful staff who kept our luggage after we left the hotel until we caught the train."
• "Great location and room. Friendly staff who were happy to help."
• "The staff were great, and the breakfasts were tasty and plentiful."
• "I swear, as an American tourist, I was not ready for this level of hospitality. Manager Tom is perhaps one of the most pleasant people I've ever met."
• "This is a standard Premier Inn which is nice enough, clean and comfortable, but what is exceptional about this hotel is the staff."
• "The staff were wonderful & couldn't do enough for us."
• "As the adverts say 'comfy beds and as much brekkie as you can eat' and that was entirely true in my case, I would happily return, this particular Premier in was very close to the docks which are exactly what we were after, the desk staff were friendly and knowledgeable, yes I would return again."
• "Fantastic & friendly staff, room was immaculate & had everything you need, the bar & steakhouse is great & well priced not to mention the breakfast which really set us up for the day, prime location for shopping at Gunwharf Quays & the historic dockyard, will definitely be going back."

Cons:

• "Annoyed that I was charged for changing a flexible booking."
• "The staff are friendly but inefficient."
• "A lot of things went wrong that shouldn't happen at Premier Inn. Too many staff, with Christmas cheer, but not sincere."
• "Rude and unhelpful staff, asked to speak to the manager was told by the duty manager that there was no manager to speak to, a clear case of refusal to accept any responsibility!"
• "I am a regular user of Premier Inns. Here I faced discrimination by two ladies on reception when checking in."
• "Friendly staff, happy to get anything you required, to them I give a 5, the room was lovely, to that I give a 5. The pillows were hard and lumpy so I had trouble sleeping."
• "Staff were nice but worst first hotel booking experience. Check in was at 2:00 and we arrived at 12:00 to drop our suitcase off, but the lady checked us in to a different room earlier as we weren’t allowed to leave bags."
• "Not impressed with checking in had to wait a couple of hours as computer problems couldn't book people in, even auto booking in failed."