"Everyone at computer assistance has been amazing and always deliver a high quality customer service experience and are always very helpful."
"The staff were pleasant and extremely helpful."
"All those I had contact with were knowledgeable, friendly & polite."
"Staff are always helpful and knowledgeable."
"I find all the staff really friendly, helpful and very knowledgeable."
"They listen, are friendly, sort me out, try to help me understand and often don't even charge!"
"The overall impression inspired confidence and I would recommend to others."
Cons:
"They couldn’t even identify the specific problems they encountered with the repair."
"all i wanted was a processor for my pc i knew what 1 i wanted but they decided to ignore me and serve every one else who entered the shop after me."
"We have found them to be very unreliable and needing managed closely to even complete the most basic of tasks."
"Other people have not written good reviews, so I can only assume that they did not care about our business."
"Really not impressed. We have since found a much better company locally to Oxford."
"Total idiots."
"Very poor receptionist, I had very bad experience."
Technical Expertise
Pros:
"Jimi also resolved an issue with the way that old emails had been filed on our machine."
"Cathren of Computer Assistance - she calmly took control of my machine, explained everything she was doing on screen."
"Mircea fixed my Laptop issue within minutes and saved me from a great deal of further expense."
"Phil was incredibly helpful and understanding. He kept me updated and explained the options available for repair."
"Computer Assistance technical team really know what they're doing."
"The engineers were able to solve the problem very smoothly and got my PC up and running again."
"Jimmy figured out a way to resurrect my mac."
Cons:
"They hire rude foreigners who will shame you for attempting to repair your device yourself."
"Poor service. Instead of helping, they just complained about the damage done to my board."
"They provided misinformation regarding the necessity of the back cover of the keyboard that I purchased from iFixIt."
"Their diagnostic fee did not even provide a printout report."
"Never could I ascertain the state of play, nor discuss anything technical: only get a parrot saying 'it's not ready yet'."
"AVOID THIS PLACE PLEASE 0 stars to this company If I could please guys be aware of this shop has made me pay 618 quid to get my screen fixed then give me back the laptop with a crack."
"UPDATE: Have replaced my hard drive and reinstalled windows 10 all for under £12!! CANT BELIEVE WOULD OF OR COULD HAVE PAID OVER £78 FOR A VERY QUICK AND EASY FIX! COMPUTER ASSISTANCE IS A HUGE RIP OFF!!!"
Value for Money
Pros:
"Would recommend for fair charging and good communication whilst doing the job."
"Even with the upgrade( I choose to have) the price was very fair and cheap."
"Happy with the price too, as it is a lot cheaper than buying a new computer."
"The VIP service came at a very reasonable price too."
"They dealt with it quickly and at a very reasonable price."
"Very good price."
"Great experience. Yon reception chappy has a smashing sense of humor. Don't hesitate get on down for a first class fix and some good humor. Both rare these days but in abundance here. Fare Price as well."
Cons:
"If you're looking for parts, you'll need to be patient and be prepared to pay a bit more than you expect."
"They may not be the cheapest of places to solve computer issues."
"They charge £23 diagnostic fee. There are other places in Oxford that have a 'no fix no fee policy' so I would try those in the future."
"Received a prompt call Monday with a quote for a new hard drive and Windows installation. £78 plus cost of parts! What a joke! I only paid £65 for the laptop!"