Wendy's Reviews Summary

Burger Quality

Pros:

• "The burger was well constructed and was ready quickly."
• "The quality of the food was everything the Americans boast about."
• "The burgers were fantastic, the nuggets good and the spicy chicken burger was excellent."
• "One of the best fast food burgers and so reasonable for their prices."
• "Wendy's burgers are not better than five guys'."
• "Best nugs in the game no question about it."
• "Proper real beef burger meat, big size, excellent salad mix, fresh."
• "The burger was 5/5, the fries were 4/5 as a bit dry and the drinks machine was not working but was given a replacement can or coke."

Cons:

• "My only complaint is that it is wrapped in some expensive wrapping aluminium and the burger it self was tiny defenetly not worth 5 pounds."
• "Baconators were expensive and bland. The beef was literally flavourless."
• "The burgers have a distinct and recognisable taste of cloves in the meat."
• "Burger was not good - lots of bone-like chunks."
• "I ordered the veggie option; a curry burger. It was bland."
• "Burger taste very bad I have been here 2 times to see with it was just one off but i really have to say the taste off the burger was tastless the meat was pink Inside don't know how to Cooke there burger."
• "The burgers are mid af. There’s simply nothing which you get here which you can’t get in Maccies or BK."
• "Really not worth the price. I got a chicken burger, and it contained litererally the chicken two pickels and one leave of salad."

Service and Staff

Pros:

• "The restaurant was clean, and the service was quick."
• "Staff were professional and polite."
• "Quick n easy kiosk to order food and quick service from the staff!"
• "Staff were also quick to clean after peoples visit."
• "Great atmosphere. super friendly staff, especially Krishna, who came over to our table to ask how the food was."
• "I told the manager that if I could prove that my name was Wendy and I too was established in 1969 could I have a free burger. They were very obliging."
• "Came in while workers were greeting me. Order was simple because the workers were very respectful and understanding."
• "Went to Wendy’s today for a family meal was amazing, great customer service from a lovely lady called Ellie."

Cons:

• "Staff is rude and talk to customers in a very unprofessional manner."
• "Untrained staff. Wendy’s is back in the uk, but not for long if branches keep opening up with staff who don’t give a care in the world for the food they are serving."
• "Had to wait 10 minutes for a member of staff to come to the counter to take my order even though I was the only person there."
• "Kitchen staff seems to be sharing 1 brain cell between them. Ridiculously slow service and getting orders wrong all the time."
• "Very disappointed by the service today; really slow because the staff are prioritising orders for pushy delivery drivers over orders for customers in the queue."
• "Had to reorder twice and then take burgers back as were incorrect."
• "Waited in line, 6 people behind the counter, only 2 wearing masks properly."
• "Didn't get my food this morning, ordered via just eat.. they even clicked they had delivered at 10.46am.. Yeah Right!! tried ringing restaurant multiple times no answer."

Cleanliness and Facilities

Pros:

• "The restaurant was clean, and the service was quick."
• "Staff were also quick to clean after peoples visit."
• "Really clean, nice layout and easy ordering from large touch screens."
• "Overall clean place to eat. Burger was tasty but fries were undercooked and nothing special."
• "The place was busy on visit and was a little messy with overflowing bins and tables not cleared. The food though was amazing."
• "The service was great with very friendly staff and one of the workers named ritesh gave us something extra for free which was very kind of him."
• "Ordering points weren't working, but otherwise a clean, spacious restaurant in Oxford central."
• "The bathroom and the tables were clean, the service was quick, prices were ok compared to other places and the staff were friendly."

Cons:

• "Too few toilets for the size of restaurant."
• "The toilets were disgusting, hope those people stop coming there or find self respect and respect to others, like the staff that need to clean after."
• "Really nice fresh food and fun drinks selection, but the toilets were absolutely grim and disgusting."
• "One of the best fast food burgers and so reasonable for their prices. However, the toilets were a bit of a dump and quite unclean."
• "The toilets were a bit grim, but we came in during a busy period on a bank holiday weekend."
• "The fries had so much salt on that they were inedible, and the toilets were absolutely rank."
• "I love Wendy's food, but my last experience visiting the Oxford branch wasn't as good as I expected. My issue was with the cleanliness of the restaurant and slow service."
• "Closed all the toilets with the exception of one. Waited 20 mins and it was discusting. The dining area was pretty grim too."