The Gourmet Hut Reviews Summary

Food Quality

Pros:

• "The burgers were nice and so was the sides."
• "This should really 10/5, best burger i ever had, and i dont ever say that about gourmet burgers."
• "Food was surprisingly delicious for a neighborhood burger spot and the place has a nice vibe."
• "The meat was tender, and cooked astutely, and the impeccable use of caramalised onions, provided a sweet and kicking taste."
• "Absolutely love this place. Variety is insane in terms of topping and flaveour combinations but don't let the big menu fool you they do everything to a high standard cant really fault it."
• "The quality of the food is fantastic and very tasty."
• "The burger was excellent and tasty and well portioned."

Cons:

• "Has gone downhill in the last couple of years, burgers are dry and tasteless."
• "The sausages were OVER seasoned."
• "Overpriced and nasty, the burger and hot dog was literally DRENCHED in ketchup and mustard."
• "Had a classic burger with slaw, however both are drowning in sauce, which makes everything tasted the same."
• "Food wasnt too expensive but burger bun was very oily and wasn't pleasant."
• "All three burgers were raw inedible!"
• "The burger was bland."

Customer Service

Pros:

• "The customer service was friendly and accommodating."
• "The staff was exceptionally friendly, and Opu, in particular, provided outstanding service that made me feel truly welcome."
• "Staff have always been friendly, polite and helpful."
• "The staff here really care for their customers and they put customers first."
• "The staff are friendly and approachable."
• "The waiter was also so incredibly nice, and so was the chef!"
• "Staff are friendly and attentive towards the customers."

Cons:

• "Customer service was awful. Half of the drinks order was forgotten so they had to be reminded."
• "The customer service wasn't very good at all. Young boys running the place, food taking a long time, no attentiveness to customers, and they all seemed somewhat careless."
• "The little boy who works there, atrocious service, does not even know what his doing."
• "The customer service is HORRENDOUS! They gave no care to customers at all, just kept retreating back to talk to each other."
• "The guy at the front desk seemed unbothered and barely came over to take my order."
• "But I was a bit disappointed with the customers service. Trying to have a nice talk and just felt is was not welcome."
• "The atmosphere in the restaurant was awkward as the manager started swearing and shouting at the staff."

Price and Value

Pros:

• "Very good price-quality ratio."
• "It's reasonably priced with the right portion size."
• "The food's a little pricy but the portions are huge, making it well worth it."
• "The food and drinks are reasonably priced and taste great too."
• "The atmosphere is warm and feels high end but the food is affordable considering the quality."

Cons:

• "Would I go again? No. Would I recommend? Definitely not."
• "This place is too expensive for the location."
• "All standard prices had been hiked up. Clearly unnecessarily."
• "The only issue i had was all the burgers were very pricey on the menu and it was cash only so we had to travel to the end of the road for the cash machine!!"
• "The bill came to near £40! Astonished by the charge for such awful food."
• "Totally overpriced!"
• "I would have to give 1 star because of the prices, you’d think the most successful franchises and restaurant doesn’t even charge that much."

Hygiene and Cleanliness

Pros:

• "The restaurant looked clean, the fall decoration was very pretty and cosy."
• "The place is small, clean and has a nice aesthetic and vibe."

Cons:

• "Then went to toilet to wash my hands!! Absolutely repulsive."
• "The only 2 negatives was the minimal selection of sauces. And a bigger negative why I knocked off 1 star was that the toilets were filthy."
• "However recently i went to wash my hands in the bathroom and the state of it put me off my meal."
• "The toilet was kind of gross."
• "The food was cold drinks turned warm by the time we got our food and the shop had a very weird chemical smell to it the chicken was hard and the chips were hard too as it went cold."
• "The atmosphere was disgusting, swearing at the stuff saying horrible things."
• "Came here for the kurbani burger but all the meat tasted the same and the entire restaurant was filthy!"

Ambiance and Decor

Pros:

• "A wonderful restaurant with warm decor that invites you in."
• "Food was surprisingly delicious for a neighborhood burger spot and the place has a nice vibe."
• "Small restaurant with a cosy and relaxing feel to it."
• "Decor is dark and classy, with a visually stunning, work of art outside the restaurant."
• "It's a pretty quirky place in terms of decor and music."
• "The atmosphere was relaxed and inviting."
• "Great place to dine if you’re looking for a calm and quiet atmosphere."

Cons:

• "The atmosphere in the restaurant was awkward as the manager started swearing and shouting at the staff."
• "Atmosphere quite dead and dark!!"
• "The decor looks tired already."
• "Also, this place has become CASH ONLY. There are no signs to state or prewarn customers, and they don't tell you until you are paying the bill."
• "Service and the way the food was presented was great but the atmosphere was horrible."
• "Didn't enjoy the ambience, Dark and drinks poured out of bigger bottles - Come one!! sort the place out since your charging extortionate prices!!!!!!!"
• "The managers behaviour towards the staff put all customer's in an awkward position. Never ever again."