Address: Southall Ln, Hounslow, TW5 9PE, United Kingdom
Phone: +442085739378
Rating: 4.0
based on 255 reviews.
Staff and Service
Pros:
"Abdi from sales helped set up my family membership, extremely helpful individual and an exceptional ambassador for the club."
"Been a member at the club for a month now, been welcomed by wonderful reception staff every time."
"Noor G at the reception is always quick to respond to any requests and always go above and beyond to ensure that everyone has a positive experience at the gym."
"5 star for Georgia who works in the Spa area, she is so lovely and helpful."
"Alisha, who gave me a personal tour of the gym and its facilities as well as explaining perfectly the different plans available! She was so attentive and answered all of my questions!"
"Junaid at David Lloyd Heston has been super welcoming whenever I walk in, he’s always got a smile on his face, he’s helpful and always has time for a chat."
"Noor at reception provides the most amazing customer service, she has a positive and amazing personality which makes entering the club more welcoming."
Cons:
"I am so very appalled by my experience today! I have been publicly humiliated and threatened today by a member of Heston staff called Georgina Luccket."
"Rude staff, poor quality of service and for 4/5 months the club was a messy construction site."
"Awful club! No one answers the phone in reception. Management (Stewart) is full of it!"
"New manager is very rude and pretty much doesn’t care."
"It appears that the management team are scared of their own shadows and not interested in resolving issues."
"Very bad and rude staff …"
"Customer service is unsatisfactory, with unwelcoming staff."
Facilities and Maintenance
Pros:
"Used the mini golf range and the curly fries in their cafe is great."
"We used the gym floor facilities after 4 months. Wow. Amazing! Loved using the new equipment."
"The gym facilities were exceptional and the spa was clean and staff were friendly."
"Their trainers are exceptional, was conducted brilliantly by shvas, the overall vibe is great and I have had nothing but good experiences."
"We absolutely love the club session class! The atmosphere is simply amazing and we can't help but feel energized every time we attend."
"The facilities offered by the club are always very well maintained and there are a lot of activities to choose from and a lot of room for activities."
"The recent refurbishment is done to a high quality standard with a state of the art gym room, indoor and outdoor pools, tennis courts as well as a wide array of different classes to suit everyone's needs."
Cons:
"There are hardly any classes available for children at this facility."
"Although the premises have been recently renovated, they are not well-maintained, with consistently dirty floors, toilets, and showers."
"The swimming pool water is also unclean and appears to be rarely changed."
"The locals that attend here - whilst maybe being well-to-do - have zero respect for the environment, facilities and other guests."
"It was like going to a council owned gym. Everything was worn out, the changing rooms reminded me of school changing rooms with lynx spray smell everywhere."
"If you expect to be treated well as a tennis player, be prepared to be disappointed."
"The place is lovely but as a tennis player (paying as Platinum) I can't easily find a court to play."
Value and Membership
Pros:
"I have enjoyed every part of this club."
"Always clean. The children love the food, I think the portions are generous, tasty and has a good selection of food."
"Hands down, best choice I’ve made david lloyd heston. VERY friendly team who make me actually want to go train."
"Great place with an excellent manager Mr. Shvas Narang, he was very thorough with the place and was of great help and hospitality."
"David Lloyd Heston Club is the best gym you could ask for."
"I was at Saks hair and beauty spa and it was amazing! If there was an option for 10 stars I would have chosen it."
"A great spa and gym place for me and my family (2 young children). Being a member for a year now I highly recommend it, facilities are great, lots of parking, classes for adults and children- tennis, swimming."
Cons:
"Do not join. Not worth the money!"
"Overall, this club is not worth the money and should be avoided."
"This club is over subscribed and they are still inviting new members. It’s certainly not for those who have a 9-5 as you never get to enjoy the facilities even as a platinum member!!"
"People, do not buy platinum membership, you can always sneak in to the spa retreat and nobody gonna stop you."
"For the premium you pay at David Lloyd - you'd be feeling short changed."
"Membership is about £180 per month and there are better gyms everywhere for £30pm."
"By far the worst club in the #heston area. Taking advantage of the fact there aren’t alternatives available."