Kervan Sofrasi Edmonton Reviews Summary

Food Quality

Pros:

• "Food is amazing."
• "Their starters are lush and filling let alone the mains that consist of succulent kebabs, lehmacun, turkish rice and much more."
• "Food excellent, good portions."
• "The food is always cooked to perfection and staff really helpful."
• "Extraordinary food, rich in flavour, very well cooked, perfectly seasoned."
• "The food was absolutely delicious I would give 10/10, it was spot on the way it was cooked and marinated."
• "Really tasty Turkish food full of flavour."

Cons:

• "I didn't like it Al dente rice and the taste is not the best I had, it did not taste creamy and like milk chocolate."
• "The food plater is not same as It was before most of the items in the plater are missing and starter is not the same we paid£75 for Kervan Special rice and couscosu not cooked properly."
• "Fatty lamb joint in sauce."
• "Meat doner had a lot of nerves and meat shish too."
• "Cheap cuts of meat with little flavour."
• "The cold couscous tasted off and after eating here with my family I became very unwell."
• "The food was so horrible and uneatable."

Service

Pros:

• "Great service, very friendly staff who go above and beyond to help you."
• "The service was friendly and swift, with the mains coming soon after ordering."
• "The service at Kervan was impeccable."
• "They always make us feel welcome and cater for your different needs."
• "Service was outstanding and atmosphere was very good."
• "The staff were very attentive and the customer service was brilliant!"
• "Service is beyond expectations."

Cons:

• "Very poor service. We had to ask 3-4 times for our drink order to be taken."
• "Service is efficient although the staff all seem unhappy and demotivated."
• "Worst customer service experience I have every experienced."
• "Unfortunately the waitresses mixed up a couple of orders, I wouldn't say it was a professional service."
• "The standard of customer service has dropped considerably."
• "Staff can be stern and unapproachable."
• "Service was very slow even it was not crowded."

Ambience

Pros:

• "I personally liked the waterfall with a little puddle with fish."
• "Deco was really nice."
• "It's a nice environment for the kids as well as they have a little fish/waterfall display."
• "The ambience of the restaurant was nice."
• "Wonderful decor, with two fish ponds, plenty of dining area, and a full view of the chefs at work."
• "Quite pleasant atmosphere."
• "Lovely atmosphere for casual dining."

Cons:

• "Extremely noisy and overcrowded 'restaurant'."
• "It was terrible! One blond waiter told me she couldn’t speak English."
• "Needs renovating. Very run down dirty restaurant."
• "They're living on past reputation. The food and drinks are overpriced for a local residents and the quality and taste leaves a lot to be desired also not much ambience."
• "Not as good, as it once was! There is no social distancing at all, tables are too close together."
• "The decor could do with a refresher."
• "The atmosphere in this restaurant is just insane! Full and vibrant in the weekend."

Value for Money

Pros:

• "Visited for a meal with family using the government's incentive to spend discount voucher, 50% off total bill to be precise. Good parking facility but not enough spaces."
• "They give you free starters when you order and the food fills you right up at a bargain price."
• "Lovely food and great value for money!"
• "Most Turkish restaurants serve oily foods and can leave you with a stomach ache. However this was my first time coming here and I was amazed at how much I got for the price."
• "What great value for money."
• "Very reasonably priced food for large portions."
• "The prices are high but reasonable for the amount of food you get."

Cons:

• "It is a bit pricey for just two people however i would definitely go again and enjoy my food without a crying baby."
• "More expensive then average Turkish place."
• "It was expensive but had a nice night out and was seated at a big table."
• "Recently they have started adding auto tip under service charge on the bill, which in my opinion is sneaky."
• "Now it’s just too expensive for some chicken and rice and salad and the portions have got smaller."
• "The prices have doubled, can of sprite for £3.50!"
• "OVER PRICED & POOR QUALITY."

Parking

Pros:

• "Good parking facility but not enough spaces."
• "Customer parking is limited, but there's lots of side streets."
• "There's free customer parking and also free street parking nearby."
• "I really like that there are a few parking spots right outside the restaurant."
• "Parking isn't available on site but can be found at nearby side roads."
• "Have their own parking at front and at the back as well."
• "Parking is available behind and in front of Kervan's."

Cons:

• "Parking has been converted to outdoor eating by the greedy owner, so if you are a disabled person then this is not a friendly place for you!"
• "Parking can be busy and packed."
• "The parking lot is very small, but they have enough side streets to park on in the area."