Address: Unit 4B, Clough Rd, Hull HU6 7PT, United Kingdom
Rating: 4.5
based on 156 reviews.
Customer Service
Pros:
"The young man Kian, did a thorough job in very cold weather. He checked my battery, coolant, lights etc."
"Girl called Abbie is lovely and so helpful, she's always helped both my mother and me with all queries and issues; super approachable and polite."
"Joe repaired the chip immediately and advised me that I needed a new number plate, which Halfords printed there and then and then fitted it."
"Extremely polite and friendly and explain everything that they are doing to cycles during accessory fitting."
"The young gentleman, Corey, who helped by replacing a headlight bulb could not have been more helpful."
"Jacob was absolutely great at explaining the different bulbs, sizes, and types."
"The staff member at the till was very friendly and professional."
Cons:
"Came in to have a look at a scooter for my little girl... he replied in a pretty hostile manner."
"Worst company I have ever dealt with... customer service at the worst!"
"Don't try to get served by the tall black haired lad on the bike section, his Attitude is appalling."
"Apparently they were too busy to serve me. Second time visiting as they was also too busy the first time."
"One of the workers appears to be having some kind of attitude towards me."
"Terrible staff members...that standard of customer respect and service out the window, staff literally refuse to assist black people."
"The employee wasn't helpful at all... They didn't even bother to offer a help or a lift of the boxes I bought as I have with me my son."
Product and Service Quality
Pros:
"Great bikes at unbeatable prices."
"Good infection prevention control measures in place."
"All measures seem to be in place for reducing risk of infection."
"Helpful and knowledgeable staff directed me to product I required it was in stock and service at cash out was swift with pleasant member of staff thanking me for my visit and purchase."
"Very impressed with the service from the young man on the cycle service till really helpful."
"Fantastic customer care from the cycle team. Excellent advice and professional service."
"Grace was amazing! Realised I had the wrong battery in my car and fitted the right one."
Cons:
"I left two bikes for service... had silver service performed and nothing else done despite communicating the actual issues on the day as well."
"Unfortunately the manager gave me bad news that my bike is still not working so he giving me a complete new bike."
"I also purchased a mudguard and this was fitted without asking."
"The customer service rang and emailed me to state the bike had arrived in my local shop and that they would assemble as per the original date."
"Purchased new carrera bike from them on click and collect and requested Halfords to build."
"They have built both, fitted accessories each time and have really guided me through how to get back to enjoying cycling."
"Criminally negligent service. I had my bicycle's brake pads replaced and after I left the store and was on my home, the pads simply fell off."
Pricing and Charges
Pros:
"Excellent transaction purchased online. Received confirmation immediately."
"Through my number plate they could see what type I needed and they were readily available."
"Always great customer service and friendly."
Cons:
"CON-ARTISTS. Took my bike in as had issue, was told I needed a new rear cassette & new chain + labour costs =£190 thought it was excessive."
"VERY POOR BIKE BUILDING SERVICE!!"
"Paid for fitting online... Left as I have better things to do and fitted it myself."
"Only quibble is the amount charged for fitting, especially as I had two blades fitted and charge individually."
"So charged me twice... 8 for putting the bulb in and 8 for taking it out."
"Car cleaning products are on average £3.50 more than AMAZON FREE P&P ..CRAZY."
"0 star bought Escooter for £429 got a puncture rang went in store was told they don't have the tools to repair the scooter."