David Lloyd Cheadle Reviews Summary

Membership & Pricing

Pros:

• "Really enjoy my time at this gym, the classes are amazing with excellent instructors."
• "The spa is incredible and the membership is more than its weight in gold."
• "The new spa is fantastic and all brand new life-fitness equipment."
• "If I could afford the membership I definitely would join."
• "It is more than a health club and has done wonders for me."
• "The facilities are clean and well maintained, particularly the spa."
• "It’s definitely worth every pence."

Cons:

• "Very expensive gym."
• "Membership prices increase each year by roughly 5%."
• "Poor gym facilities for the ridiculous membership fees."
• "David Lloyd don’t publish prices but for £115 you are basically getting the same package as you would for £35 at any other gym with no discernible difference."
• "The memberships are expensive and will go up in price because of the new spa area coming in April 2020."
• "You have to provide a three month notice if you don’t want to renew which isn’t stated in their membership renewal email."
• "Costs 4 times the best gym in the area with a pool and sauna etc."

Staff & Customer Service

Pros:

• "Claire is always so helpful and willing to not only answer your questions but also follows them up."
• "The staff are always so friendly and helpful."
• "The staff, instructors, cleaning staff, bar staff, receptionists etc are all great friendly people and I'm there every day."
• "The staff are accommodating and friendly."
• "Mark leads a great team here. Its a fantastic club and the staff cannot do enough to help."
• "Staff are really nice and helpful."
• "Good staff on reception."

Cons:

• "The management is a joke and every member of the reception team, cafe staff and the PTs know how ridiculous the management is."
• "The staff on reception are incredibly rude."
• "Really awful customer service."
• "The staff have been rude and unhelpful."
• "Avoid this gym at all costs, not worth the ridiculous monthly fees."
• "Very expensive and arrogant behaviour demonstrated."
• "Poor customer services never ever seen, the staffs don't know what they are doing."

Facilities & Equipment

Pros:

• "Its nice place for working out in gym & relaxing."
• "Great social area."
• "The outdoor pool was a particular favourite of mine and the gym was really well-equipped."
• "Adult pool facilities are great."
• "Good sport equipment, good spa and one of the best range of children's sessions and activities."
• "Gym split over 3 floors with very modern equipment."
• "Nice gym. Expensive but clean especially the changing rooms."

Cons:

• "Pretty basic gym equipment, some of which was a bit dated."
• "Could do with renewing some of the weight machines, and should definitely add a hack squat!!"
• "Two young children were playing on weight machines with no staff around to prevent any serious injuries."
• "You'll also never see a gym with so much equipment left lying around and in one case I saw a fully loaded bar balanced on a bench."
• "The club is in poor state really needs a refurb."
• "The design of the building is poor and the look throughout is dated and tatty despite renovations."
• "Low pressure, lukewarm showers. Cold outdoor pool."

Cleanliness & Maintenance

Pros:

• "Cafe area clean even though busy, friendly attentive staff."
• "Incredible SPA, and outstanding hygiene standards."
• "Outstanding hygiene standards."
• "Usually toilets clean."

Cons:

• "The ladies toilets, showers and dressing tables are always dirty."
• "Members leave snotty tissues on gym equipment leave floating stools in the toilets."
• "Showers rarely have shampoos, empty bottles on the floor, shaving razors! left in showers."
• "They state hygiene is their priority but didn't see any staff cleaning the equipment."
• "Towels still left on the floor along with face masks and members walking around without face masks."
• "The facilities are fantastic but the cleanliness is not."
• "Men's changing rooms are not clean and smell."

Management & Policies

Pros:

• "Since submitting a very poor review two years ago the management changed and they seem to be much more responsive."
• "Update 2.0: I can confirm they have reinstated my membership and extended it to September 2023 to compensate for the inconvenience."

Cons:

• "Numerous parents from local reputable private school abandoned club for similar reasons."
• "Just not very happy and won’t be renewing membership in Sept."
• "The General Manager, I don’t even know her name. Very distant, has never said hello to us."
• "David Lloyd are going downhill rapidly and they don't care."
• "Unpleasant experience being a member. Membership was put on freeze as was not using the gym but every time I brought my daughter to attend a lesson was accused of trying to use the club."
• "When I asked for essential equipment in the pool the attitude is unhelpful & they can’t be bothered or care or understand the importance."
• "Managers ask members to write good reviews."