Address: 56 Cliffe High St, Lewes, BN7 2AN, United Kingdom
Phone: +442080545400
Rating: 4.3
based on 352 reviews.
Service
Pros:
"Lovely service and good, clean toilets."
"The waitress who served me was lovely and did her job incredibly well."
"The staff are always so very friendly and welcoming, always a smile and a chat."
"The staff were attentive and kind."
"The waitress was brilliant, seemed a little nervous but great smile and great communication and always there to help and assist with anything."
"Service from Ella was spot on."
"Staff and service were great, very attentive and helpful, thank you."
Cons:
"Slow service, 25 minutes to be told the bottle of wine we had ordered was out of stock."
"Service was very poor, most of the waitresses looked like they are forced to work there, smiles were virtually nonexistent!"
"Poor service, I saw my food on the counter for 15 minutes so it was served to me cold."
"We’ve now been sat here for about 20 minutes with our empty dishes and haven’t been checked on and want to pay!"
"The staff have not been attentive to us."
"Service was ok, but disappeared when we wanted to pay."
"We did find the manager/matradee very rude however."
Food Quality
Pros:
"The food is amazingly presented and so delicious."
"Just simple food but beautifully prepared with very fresh ingredients."
"The food was cooked perfectly and tasted delicious."
"First time eating there was for brunch and we were bowled head over heels by the buttermilk chicken pancake stack with fried eggs and maple syrup (only avail on weekends!) absolutely delicious!!"
"Very nice food, good quality ingredients."
"Food was superb, go hungry if you're having the brunch."
"The food was absolutely delicious !!"
Cons:
"Lovely venue and nice staff however I felt the food was not that great- my burger was cold and over cooked."
"Ordered traditional breakfast at £9.95 and received what I would describe as a child’s portion."
"The chicken in the special burger was dry and hard on the edges."
"Food was mediocre for what it was."
"£16 for a black and gold burger over price and with no real Wow in taste, the frys not great."
"The scrambled oggs had a strange wet and gritty texture that I haven't encountered before."
"The steak was so dry and chewy, albeit cooked seemingly to the right done-ness, which was confusing."
Atmosphere
Pros:
"Beautiful restaurant with pretty elegant decorations. It makes a wow impression when you walk in."
"Great experience here on Thursday 2nd Dec."
"Beautiful and quirky interior."
"The best Bills to spend a long lunch or breakfast at."
"The most cosy and comfortable feeling place to eat at in Lewes."
"Lovely, busy, bustly place."
"Such a cozy place to have some dinner on date night."
Cons:
"The music was outrageously loud. I couldn’t hear my self think let alone speak!"
"when its busy feels a bit noisy with all the chit chat especially if ya hard of hearing."
"However, during peak times the after-service can be slow and the atmosphere is very loud."
"Only thing i would mark down for is how noisy it is."
"The one thing I struggled with was the noise, because it's all on ground floor level and quite large and cramped, there's the chatting plus the ambient sound of music and kitchen.. it was hard to hear my friend, we had to raise our voices."
"Tasty food, but both me and a friend experienced food poisoning symptoms later on Saturday."
"The staff... I couldn't believe it. They were talking all the time, you could see the food ready to bring to the table, and the staff laughing and chatting."
Value
Pros:
"And as we mentioned 'Good Times' this entitled us to free wine and free beer which was very nice."
"Very reasonable priced and will definitely go again and recommend."
"It was great value for just under £40 (including the 12.5% service charge)."
"Nice location, we only stopped for a coffee, but I always find Bill's to be consistently good with their food and service, plus reasonably priced."
"The quality of the food was good, albeit a feature of the brand."
"Price is average not too expensive."
"It was a pleasant experience and the cost was fair."
Cons:
"Extremely over priced for what it is."
"£16 for a black and gold burger over price."
"Very busy all the time. Worth a visit. But be warned very overpriced."
"Not at all good value for money and won’t be returning."
"We felt the food was overpriced for the relatively small portions and quality."
"Food and drink is overpriced and they have the cheek to add a 12.5% ‘optional’ service charge on top of it all."
"Far too expensive, rude staff and an inhospitable environment."
Payment Options
Pros:
"Gone cashless now, which is boring, a good way to increase banks' profits in the charges to the restaurant and the customer."
Cons:
"Unfortunately Cashless! The Banks Will Control Everything We Don't Change This...."
"But the biggest problem for us was 'card payments only'... So needless to say won't be visiting again."
"Popped in for lunch and was immediately told Bills was cashless and it was made clear that there was no flexibility on this."
"Then at the end we were overcharged by nearly £40 on a £90+ bill."
Accessibility
Pros:
"They had lots of vegetarian and vegan options which is super helpful."
"Dog friendly which is a big plus."
"Very happy to see they are now dog friendly and even offer a dog menu."
Cons:
"we requested a table that we could access with a wheelchair and this was not received well and we were made to feel awkward."
"It is not completely suitable for babies. There isn't any baby changing room or not enough space if they want to take a few steps."
"Also visiting on a wet day we realised there was no where to hang coats while you eat. Not good having your nice coat trailing on the floor."
"The positioning of the till on the walkway through to the toilet is unavoidably tight so no social distancing."
Cleanliness
Pros:
"Very clean and hand gel on every table."
"Great atmosphere, really accommodating staff and very clean."
Cons:
"Toilets just felt unclear, dirty not nice."
"The toilets themselves always have loo roll and paper towels everywhere with water all over the floor."
"The grease was disgusting. The toilets were terribly dirty."
"The toilets are not up to the standard of cleanliness you would expect and need redecoration."