Bill's Canterbury Restaurant Reviews Summary

Food Quality

Pros:

• "Really great tasting food and good value too."
• "The food was really good too. I tried the ‘nduja meatballs which were packed with flavour."
• "The high quality of the dishes served was a pleasant surprise. Each bite was a burst of flavor."
• "We had two of the festive dishes which were delicious - PIB (Pigs in Blanket) Burger and the Festive Confit Duck."
• "The food at managed to maintain their composure and high spirits that the atmosphere was consistently relaxed."
• "The atmosphere, the team and the taste of the food is always of high standard."
• "The chicken burger and fish pie we tried there were absolutely perfect, deserts too."
• "The food was incredible, the waiters very accommodating."

Cons:

• "Food is overpriced on the main menu but the set menu is an about acceptable price for the food you get."
• "The plates that they use (especially for the burgers) are ridiculous. Far too small."
• "The menu is very standard and my biggest gripe is that they do not accept cash."
• "The salmon pate had more of a mayo texture than pate and the portion of sourdough bread with it was small."
• "The chicken shawarma was cold and it basically just came with salad and a pitta with dip on a plate."
• "The burgers were overcooked despite request for ‘medium’."
• "The chicken was awful and dry, the mash tasted like microwaveable mash and was also dry."
• "The most complicated dish was mac and cheese I was not happy."

Service Experience

Pros:

• "The staff are always super friendly and it's just generally a lovely dining experience."
• "Service was super quick, and it didn't take long to get our food."
• "The attentive staff, exceptional service, and team synergy were all standout features."
• "Amber was an excellent host, and went the extra mile to make sure we were happy."
• "Staff genuinely seemed caring and catered to all our needs throughout our visit."
• "Staff attentive. We visited on a Saturday evening and it was busy."
• "The staff can't be faulted, they go out of their way to give you the best possible experience."
• "Jack was our server. He was friendly and helpful."

Cons:

• "Had asked for everything to come out all at once but starters and then mains came out separately."
• "The mains took 30 mins to come with no apology from our server."
• "We felt really rushed with the service."
• "After 30 minutes I got up to say that I would like to pay for drinks so that we could leave."
• "Waited 45 mins for first drink, they took orders and came back saying out of food."
• "Our waitress had a attitude. I asked for the service charge to be taken off as I waited to long to pay my bill."
• "We had to remind the waitress and then they weren't particularly cold anymore."
• "A highly recommendable eating House. A cleaver all-encompassing menu. Pink Lemonade and Budvar are very refreshing. All the staff are really GREAT."

Ambiance and Location

Pros:

• "Really well looked after since the beginning."
• "The whole place is pretty unique looking."
• "The atmosphere is comfortable and the food is brilliant! Everytime."
• "The location and atmosphere is lovely. Great buzz and amazing waiting staff."
• "The restaurant is big, has seating upstairs and downstairs. The ambience of the place is warm and nice."
• "The menu is the usual stuff - burgers, steaks, and so on but all nicely cooked."
• "Good British food with great desserts. The staff is helpful and friendly."
• "Great place attentive staff members and managers as well."

Cons:

• "This is a chain restaurant with a limited menu."
• "Food is ok, I used to love bills but I think like most places they have sold out to shareholder value."
• "The restaurant has a relaxed atmosphere and is a popular spot for both locals and tourists."
• "The food is good, and the staff very friendly, if a little inexperienced."
• "The service was a bit confusing."
• "The décor is mixed with quirky items and masses of dried chillies hanging in the middle of the room (on the first floor)."
• "This was our 2nd visit to a Bills restaurant. We arrived after an evening trip to the theatre."
• "Food was varied and good. Lovely service too."