"Managed to get a table outside on a glorious sunny day."
"Nice outdoor seating area and smart contemporary/rustic decor inside."
"It's a lovely relaxed atmosphere here."
"This is a lovely cosy pub to visit."
"The Horns is a very nicely decorated establishment, very comfortable and welcoming."
"Lovely location right on the edge of Cannock Chase."
"Always great to stop after work or just because there is a shiny day out and you want to enjoy your pint by sun bath garden."
Cons:
"Not a particularly cosy atmosphere with halogen lights glaring down over every table."
"The whole atmosphere wasn’t nice."
"Music was too loud for a place to eat."
"There wasn't much of an atmosphere but I think that was more time of day and there wasn't too many people in."
"The pub was cold and I now understand why we were the only two people in there."
"very disappointed to be put round a dark corner away from the door"
"Service a little slow and when moved outdoors for some sun table service for drinks even slower."
Service
Pros:
"Nice pub, great service and reasonably priced."
"we was looked after by Jess who was bubbly and tentative served us drinks"
"Efficient and friendly service too, thanks 😊."
"Service was great."
"The staff were amazing nothing was too much trouble for them."
"The staff are friendly and very helpful."
"Serving staff were very friendly and efficient."
Cons:
"Fantastic building. Average service and food."
"It took two hours for someone to bring a menu and take our order."
"Manager was rude and aggressive."
"Food was cold"
"the waiter and waitresses couldn’t answer our questions and just said they were busy"
"Waited 50min for lunch which is simply unacceptable."
"Service was slow at the bar with only one lad working behind there who also seated us and took our (eventual) order."
Food Quality
Pros:
"Roast was excellent value."
"The food was well presented and very delicious."
"For the best onion rings I’ve ever eaten."
"The Sunday roast was amazing."
"The food was excellent, so fresh."
"Food was lovely hot and tasty with large portions"
"The pizza's are particularly good."
Cons:
"the three slider burgers all had dehydrated buns the salad wasn't fresh"
"Baguette was stale and pork was dry and chewy."
"The chicken burger was very dry"
"Food was average, nothing special."
"The mezzee board could not be eaten as it looked and tasted as though it had been standing waiting to be ordered for hours"
"Chicken was tasteless, no seasoning at all and cheese looked and tasted horrendous."
"Cold soggy chips, wet raw scampi and a very chewy undercooked gammon steak (also cold) were not acceptable."
Management & Staff
Pros:
"A beautiful local pub that’s reopened under new management. Tried it this week and it didn’t disappoint the food was amazing, staff were friendly and the chef introduced himself."
"Always friendly and always remember us."
"Lovely place, great and kind staff."
"Staff were friendly and the food served was very good."
"The staff were so friendly and kind to us all."
"When we got inside the staff were extremely friendly and welcoming."
"The staff are all so friendly and make you feel so welcome."
Cons:
"Unfortunately we will never visit this establishment again whilst this landlady is there, she is very unprofessional and resorts to making up lies when questioned about any issues."
"Manager was rude and aggressive."
"the manager was very rude and didn’t apologise"
"The manager expressed no apology and appeared suspicious that we weren’t telling the truth"
"The manager was not helpful at all and told a member of the party to claim down or she would ask them to leave, very rude."
"Manager/landlady who rang our organiser and accused her of our party of taking and drinking our own alcohol."
"The attitude of this lady towards us was extremely unprofessional and rude."