Trinity Medical Centre Reviews Summary

Appointment Booking and Availability

Pros:

• "I called up at 8:30 this morning and was offered an appointment at 10am, which started well on time."
• "I have recently registered at the practice and all my experiences have been very positive."
• "Easy access to the appointment system online, early appointments, excellent treatment."
• "I’ve had quite a few GP’s over the years, and this one has been by far the best. I’ve managed to get appointments very quickly, including same day."
• "What a brilliant experience at trinity medical centre. Easy to get an appointment."
• "The practice has always responded timely to me or my 1 year old and offered either same day or next day appointments."
• "The interactions I have had with Trinity Medical Centre in the past year have been excellent."
• "At the beginning of the week I used their econsult service at 10.30 in the morning hoping they would contact me within 48 hrs."

Cons:

• "Went in today to book an appointment with a doctor and was told I have to come in at 8.30 am which I can't do because of work."
• "None of their phone services work. You wait 14th in the queue and they drop the call."
• "I really don't understand some of the bad reviews. I have been with trinity about 30 years and have had nothing but excellent service."
• "Very long wait on phne to then be listening to a recording offering you to press 1 to 6 for different sections of the team."
• "I’ve been with this surgery for just over 2 years. Every time I’ve needed an appointment it’s been an absolute nightmare trying to get contact."
• "Why is it near on impossible to make an appointment at this surgery? I called about 40 times at 8.30am this morning to be disconnected as the lines were busy."
• "Being diagnosed with cancer, having just recovered from COVID.... I can not get hold of anyone at Trinity medical centre for advice!"
• "Awful practice. Lovely new building for the Drs and staff but good luck gaining access to this for an appointment as a patient!!"

Staff Professionalism and Conduct

Pros:

• "I called up at 8:30 this morning and was offered an appointment at 10am, which started well on time, and the Dr was so friendly and lovely."
• "I have recently registered at the practice and all my experiences have been very positive. Today I had an appointment with Mr Thomas Buckly and I felt so listened to and cared for."
• "The doctor is quite nice, friendly and professional."
• "The reception staff have always gone above and beyond to help me."
• "Daniel the nurse was really helpful and gave me really detailed advice."
• "Subsequent appoints have been with Dr Hollington who listened to my concerns and has helped navigate a recent diagnosis."
• "The doctors and nurses at Trinity are fantastic, however they are grossly let down by the disorganised and understaffed reception team."
• "Exceptional staff at this wonderful building (a former church), who are extremely knowledgeable, efficient and professional."

Cons:

• "So many problems with the bureaucracy that causes endless issues at this centre it's hard to know where to start."
• "Turned away by the staff, as I wasn't registered with them??"
• "Worst doctors surgery I've ever had. Reception staff don't have a clue and 'forget to book the appointment' so you're sat there for over an hour waiting."
• "Very lovely NHS reception and nurse. They are all very hard working and friendly and working efficiently under a lot of pressure."
• "I was in the surgery last week to make an appointment. The receptionists dealt with some difficult situations with tact and patience."
• "Awful experience with calling. Can never get through! Even when I am the first in the queue."
• "Some receptionists are awful just like 'computer says NO' very very difficult to make a doctor appointment."
• "The service by the front desk is shocking. My illness is between my doctor and I, and I should not have to feel the embarrassment of whomever is on reception."