Carsa | Southampton Reviews Summary

Customer Service

Pros:

• "The best customer service I have ever had."
• "John was super helpful and did his absolute best to get us a great deal with no hard sell."
• "Really friendly, knowledgeable sales assistant."
• "Lee Gibbs was excellent with he’s customer service."
• "John at Cara’s Southampton was a sheer delight to do business with and instantly supported me in finding my new car."
• "I just my first car from CARSA, what I can say is that their staff was very friendly and helpful."
• "Andreea from Southampton was amazing. She explained everything to me and took everything I said into account."
• "Excellent customer service from the team at the Swannick branch who took the time to let me explore my car."

Cons:

• "Terrible customer service, poor repairs and hidden admin fee."
• "Whilst everyone was very pleasant, not the best sales environment and processes."
• "Good service from John, not great from the handover guy."
• "Seems their style of pushy buy car take it away."
• "If it were possible to give a '0' star rating I would. I was sold a car with the wonders of GardX."
• "Genuinely odd company. The young lady who was in the branch was very helpful, but could do absolutely nothing."
• "After sales and customer care is as you'd expect from a large company selling second hand cars."
• "Cannot believe the way this place sells cars there not even that reasonably priced to be fair."

Quality of Cars

Pros:

• "Bought a car all online and part exchanged mine."
• "The cars are kept immaculately, by the cleaning team on site."
• "I have just purchased a car with Carsa, very competitive price."
• "Car was in fantastic condition and as described."
• "I saw an advert for a vehicle I was interested in on Saturday night."
• "I had a very great experience with CARSA."
• "Bought a 3 year old car last week. Was a demonstrator car in excellent condition."
• "The whole process of buying a car through Carsa was great."

Cons:

• "Bought a car from them in March and by November its had to have £8000 of work done to it."
• "They sold me a faulty car. They took £900 more from me."
• "Upon inspection there was some damage to the drivers door which they have clearly tried to cover up."
• "Bought a car from carsa Southampton, which after a month realized it had a huge oil leak."
• "Absolutely disgusting service! Turned up to buy a car as previously discussed to find a £21500 car that needed 4 new tyres."
• "Traveled 2 hours to see a car that was not as described."
• "Bought a car from Carsa. 2 yrs old. Took it for a wash and the paintwork started falling off."
• "Absolutely no customer care and Carsa sale the car without any check."

Process & Administration

Pros:

• "Really helpful, got my car delivered from another branch within a week."
• "Everything ran smoothly from the initial communication to driving away in our new car."
• "Saw a car we liked which was not local, but we wanted to look at it/ test drive it first."
• "We purchased a car from the Southampton dealership recently."
• "I am happy to get the car from CARSA Southampton."
• "I have just purchased a car with Carsa and it has been an easy stress-free experience."
• "We purchased a car from Carsa Southampton on Saturday."
• "Had a great experience buying with Carsa. Originally saw the car on Auto Trader."

Cons:

• "Was booked in to see a car, but told I couldn’t put a holding deposit down."
• "My husband and I purchased a car from Carsa Southampton today and were delighted with the experience."
• "Completely mis sold a warranty was told when I purchased that I would be covered for everything."
• "The warranty on these vehicles are effectively worthless."
• "Not my First purchase at Carsa Southampton."
• "Had a really good experience buying from Carsa this week."
• "Initially the whole experience was positive, but. Upon collection of the car we were presented with one key for the car."
• "Just brought a car from Carsa. Really good experience, a bit nervous buying and part exchanging my old car in these covid times."