Marks and Spencer Reviews Summary

Store Layout and Design

Pros:

• "Proper shop: clothes properly displayed and looked after, logical layout of clothing types."
• "Everything is easy to find and well displayed."

Cons:

• "Boring store layout."
• "Dated layout it's drap and needs more than a kick of paint."
• "The food hall is rather dark and is one of the dirtiest and messiest looking ones I've ever been to."

Product Quality and Selection

Pros:

• "The clothes are of real quality with sizes fitting as they should."
• "Plenty of choice in clothing and underwear shoes home department is expensive also there toiletries very good food hall plenty of choice."
• "Marks and Spencer always has top quality items."
• "Very reasonable prices for quality of goods."
• "Their Food selection at times is almost gourmet level, especially for just a Supermarket."
• "A great place to find your clothing needs. Great for formal clothing, jumpers, trousers and Casual wear."
• "Always a delight to visit this branch as a customer & I will continue to do so."

Cons:

• "They don't know how to cater for sizes there sizes are always too big or too small nothing in between."
• "The clothes are not very nice. They need to bring in new designers."
• "That's a lot of money for no substance!"
• "Some items can be really, I mean, really overpriced. Even when they are on sale."
• "They have changed their sizes and reduced the quality to compete with others so shop elsewhere."

Customer Service

Pros:

• "The staff are all friendly and helpful."
• "The staff were notably pleasant. Not just to me, but to others around me."
• "Very belpful and friendly staff. If you want something that's not in stock, they will order it for you."
• "Staff are extremely friendly and helpful, they're able to advise and put together great outfits."
• "Helpful and knowledgeable staff can help you find what you want."
• "Staff helpful and friendly."
• "She was very helpful and nothing was a problem for her despite her being very busy with stacking shelves she stopped her work and helped."

Cons:

• "The staff seemed to be uninterested and seemed to focus more on my language than the content of what I wanted."
• "Security blames me for theft for no reason. Also, they were aggressive."
• "The customer service was terrible."
• "Disappointed with the restaurant service."
• "Frank's poor customer service spoiled my entire Saturday."
• "The customer attendant at the mens counter GUS was so rude."
• "Sadly the experience was completely ruined by the rude and disgruntled staff."

Store Facilities

Pros:

• "The store itself was very clean and tidy."
• "This a large store which incorporates a food hall, clothes, shoes and a restaurant under one roof."
• "Marks and Spencer is situated at Croydon North End within the Whitgift Center."
• "Nice big m&s in convenient location."

Cons:

• "It's so expensive to park in Croydon."
• "Nothing usual like most stores has deteriorated and the toilet facilities are smelly and disgusting."
• "Toilets were absolutely disgusting."
• "Poor Whitgift Centre is really dying on its backside."
• "Home department is expensive."
• "This M&S needs to be updated as they have terrible toilet facilities and is too hot inside."
• "The lady's toilets there are just dreadful not clean or hygienic at all."

Food and Cafe

Pros:

• "The minced pie latte was the star of the show. Really nice coffee!"
• "Cafe is nice. Would prefer toasties on regular bread and not sour dough. But they have a good selection of things to eat."
• "The food had a good range of juices and smoothies."
• "We were pleased to discover somewhere with plenty of food choices at reasonable prices with a decent kids menu."
• "Enjoyed my lunch as did my 4 companions. The best fish n chips they had eaten since been in London."
• "The scone was absolutely yummy....(I could have eaten two) washed down with a small pot of tea."
• "The cafe is clean with good customer service."

Cons:

• "Horrible restaurant/cafe, waited 20 mins in line to be told there's no hot food."
• "Customers, including myself are having to clear and wipe tables prior to sitting down."
• "In the food hall the company seems to delight in changing location of goods on a regular basis."
• "Only one item available on hot food menu, Friday afternoon."
• "Appalling service in cafe. Queued for 20 minutes. No hot food available."
• "The supervisor from the coffee shop who was working past Wednesday in the coffee shop(early morning) is very rude!"
• "The cafe has terrible service and awful coffee."