Lidl Reviews Summary

Customer Service

Pros:

• "Personnel are more often than not knowledgeable and helpful."
• "Today a lady called Anna served me, just a bundle of joy and always polite and conversational with her customers."
• "The staff here are fantastic, I had an issue with a receipt once and Vicki and a manager did their best to assist me as quickly as they could despite various external issues requiring their attention."
• "It's excellent on the self service too. There is always someone there to help."
• "The members are calm and collected and are very nice."
• "Staff are very helpful."
• "The staff couldn't be more helpful and friendly."

Cons:

• "The management of this Lidl is very poor."
• "Yet another store that simply does not have enough floor staff."
• "Terrible experience. Today l went to do my usual shopping, as l always do, and l came across an extremely rude employee, a girl in till 1 around 4pm, she didn't say hi or anything, she just asked for my ID in a very rude way and when l left she didn't even say thank you or bye.. terrible customer service, l have never been treated like that before, very disappointing."
• "Mostly ok. Staff are over run and a bit lazy. Expect customers to do everything."
• "Love this store but downfall is the customer service they walk around screwing with stinking attitude and are plain stubborn and rude when asked for help."
• "The workers at the till were using their own phone and they don't even greet you it's like you bothering them."
• "The staff is rude they ignore you when you talk to them."

Shopping Experience

Pros:

• "I always love and I am satisfied to buy from this store. Products are very fresh."
• "For a basic grocery shop in central Croydon you do pretty well, especially when the value is so good."
• "Easy to shop, even when busy, love the convenience of the self service tills. Got lots for a good price and when I needed help I was served right away."
• "Lidl is really organised, there's no day you will find empty shelves."
• "Nice place to shop and seems to be staffed like a mainstream supermarket."
• "You can buy quality goods.... fantastic wines.....meat fish in fact everything."
• "Great products for reasonable and valuable prices."

Cons:

• "Always long lines at the check out."
• "Very crowded, did not seem to be any social distancing."
• "Very long queues. Silly little area once items have been scanned."
• "Ridiculous, no control over how many people in the store, social distancing and people without masks or only wearing it on their chins... felt super unsafe."
• "This shop has worse stock in comparison to other lidl shops nearby."
• "The layout of the shelves is unappealing and sometimes confusing for the occasional shopper."
• "Prices are often wrong, and labels are always missing."

Store Cleanliness and Organization

Pros:

• "It's a decent size so has a good range on products."
• "The store is spacious which makes it easy to walk through and browse."
• "Very clean shop and very full of products which is great nice to see no cages on floor so didn't have to struggle getting round them like I do in different supermarkets."
• "A few days ago, I went to the store and I really have to admit how clean and tidy it was."
• "The store is always clean and tidy."
• "This sure is a good place to buy stuffs as you can get many things even this place has its own bakery which means it can be able to produce fresh food items straight from the bakery."
• "Probably the best Lidl I have ever visited. Modern, clean and with the most extensive range I have ever found in a Lidl."

Cons:

• "The worst Lidl I've ever shopped in....it's always filthy, liquid spills and huge amounts of rubbish on the floors."
• "The fresh food is not handled correctly, staff are unhelpful the majority of the time and messy."
• "The filthiest store I have seen in my life. The baskets haven’t been cleaned once."
• "The shop looks messed up and dirty."
• "Overcrowded. Difficult to move, and not many people wearing masks."
• "Always dirty, even when they've just opened. Only ever have the (dirty) self checkouts open with one overworked member of staff having to deal with the queue. I cannot stress enough how dirty it is in the shop."
• "No staff on the floor, salad was hot and gone off, things were thrown in the freezer you couldn't see what was available."

Checkout and Queues

Pros:

• "Queres to the till move quickly."
• "Check out is quick especially if you join the self check out line."
• "I use this store most weekends now to do my weekly shop. What I like most is the self-service checkouts."

Cons:

• "Tried to use the self checkout machines, had to wait 10+ minutes to even get to a machine since every single till was full."
• "Massive queues because most of the tills aren’t working and self-checkouts are out of service."
• "Large queues at the tills."
• "Tills never open as they have no cashiers you can only pay self-service where is always a queue of 15 at least."
• "worst service ever..Took me 20 minutes to buy only 2 bottles of water.till no.5 was supposed to open but no one turned up and we had to go back to the other cashier and wait in the queue."
• "Lidl today was a mess, only half the tills operating, spills not mopped up, advertisement screens displaying error messages, long queues. Clearly could use more staff."
• "Ok got basically what I wanted, or as much as I can carry as it appears Lidl have done away with the black baskets in favour of bulky blue ones which are supposed to be dragged along the floor creating trip hazards."