Sainsbury's Reviews Summary

Customer Service

Pros:

• "Their customer service is always courteous and helpful."
• "A large, well stocked, well run store with helpful staff."
• "Very kind and helpful young assistant helped me in my hour of need today."
• "Eva... went the extra mile in helping me locate items I would not otherwise have found."
• "Friendly staff at the till and plenty of hand sanitizers available for customers."

Cons:

• "Awful customer service experience, literally got insulted by a staff member."
• "Customer service before the virus and now it is completely unbearable."
• "One of the worst customer service I have ever received really disappointed and quite upset."
• "Management are no help at all and just as rude as their staff."
• "I had problems in this store on three separate visits and occasions."

Stock and Availability

Pros:

• "A large store in a good location with a good selection of products."
• "This supermarket has a wide range of products including gluten free range."
• "The Sainsbury is very clean most of the time the shelves are full."
• "Well stocked, very good range of goods, from dry, to chilled and frozen."
• "This store is well stocked unlike others."

Cons:

• "Let down in recent years by poor stock availability, especially when on special offer."
• "Really dropped quality lately, missing items, re-stocking not quick."
• "Shelves were not as well stocked, trolleys don't appear to be collected regularly."
• "Standards have dropped considerably in the last 2 years."
• "Decent sized store and stock (at times)."

Shopping Experience

Pros:

• "Parking is good, also quick smartshop! The handheld scanners are most of the times available and fully charged."
• "It's my go-to place for all the grocery shopping."
• "I tend to shop at the Purley Way branch every weekend. I find it a great place to shop."
• "Layout of the store helped with ease of shopping."
• "I find it a great place to shop because everything is laid out in a logical manner."

Cons:

• "The smart shop was not working and looked messy."
• "Horrible service..the lady on self scan is the most miserable human on earth."
• "The place has gone downhill. Self-service checkout tills have taken over."
• "Decent large format Sainsburys... but the cafe upstairs always seems to be understaffed."
• "For unknown reason they have reduced the tills and replaced with self-service tills."