Asda Wallington Superstore Reviews Summary

Store Environment

Pros:

• "A huge store with a great variety of food and drink."
• "Large car park wheelchair accessible entrance a McDonald's open late a night waiting area can call cab from inside the place photo ID place watch shop (also repairs them) and a pharmacy and great stuff for a good price trust me if you need to do big shopping go to Asda in Wallington."
• "This store normally has a good range of cultural food."
• "Good well stocked store with plenty of parking."
• "They offer online, click and collect, scan and shop, in-store shopping."
• "The aisles are wide and suitable for wheel chair users."
• "Great range of products, now has an area where you can collect Argos items."

Cons:

• "The store needs a 'deep clean'! The fridges are scummy, the floors filthy and generally scruffy in all departments."
• "The store is often dirty and untidy, not least because staff are filling shelves at peak times."
• "The aisles are not wide enough. The list is almost endless but above all the lighting is dim. THIS made it quite a depressing place to shop."
• "Overall the store felt tired, grubby and unwelcoming."
• "The store is much cleaner now and staff seem happier apart from the odd few."
• "This Asda is gross. Dirty floors, unhelpful staff and rotten food like the pictured basil for sale. The place is just a mess."
• "Shop is absolutely filthy. Freezers always look like they've defrosted and the packaging of frozen food is often soggy!"

Customer Service

Pros:

• "Thank you for all the staff members at Asda for their hard work! It is very difficult to stay calm and do your job properly these days when you also get aggressive customers shouting on you."
• "The saving grace are the staff on the check outs, they are in the main quite friendly and will try to be helpful."
• "A lady called Leanne and gentleman called Muhammed were both very helpful and patient. I'm very grateful for their help as a visiually impaired person."
• "The young man helping out the shoppers on the self service check out was so helpful, fun and friendly."
• "Having pulled my back out and been unable to get my click and collect order the deputy store manager onyia? Went out of her way and arranged for my shopping to be delivered she even said the driver would help me with the delivery when he got here ....such a kind and caring person give that woman a raise Asda....!!x"
• "Jenny has shown excellent customer service and I hope and wish that others learned how to treat the customers from her."
• "The lady (Joy?) at the customer service desk was very helpful."

Cons:

• "Terrible experience trying to do a click and collect shop."
• "The worst management service."
• "The security in here don't know how to do their job and the manager is a jobsworth too."
• "Everytime I go Asda the security here stop me and search my bags."
• "Security should keep people without children away from parent and child car park."
• "Very rudely treated by the cashier at the tobbac/lottery till."
• "Security are very rude however."

Product Availability and Pricing

Pros:

• "Asda prices are very competitive."
• "ASDA also has great prices on a large number of things and a lovely bakery."
• "Staff are helpful and friendly, huge supermarket with everything you need."
• "Can definitely recommend Asda for wine as they sell much cheaper than off licences."
• "This is a juggernaut of a Supermarket that sells almost everything you need and at very competitive prices."
• "I think that Asda has the best prices on groceries when compared to Tescos, Sainsbury and morrisons."
• "Asda prices are definitely cheaper compared to other supermarkets!"

Cons:

• "Found food items to be low on variety or completely out of stock."
• "Did a click and collect and it said it would be in store by 5. Arrived at 5 and they haven't even unloaded the items."
• "Many fresh food especially fish was empty."
• "Offers never come up on the tills so you have to be very vigilant or you end up being overcharged."
• "So many prices at the till do not match the shelf price and I'm forever getting overcharged."
• "But I have noticed that it's not as low on prices as it used to be against the other big supermarkets."
• "We shop in Asda regularly but this particular location has really bad quality of items."