Morrisons Reviews Summary

Staff and Service

Pros:

• "All the staff members I came across were very helpful and really nice."
• "The staff at the till are friendly and courteous."
• "Splendid experience at Morrisons this morning. The Sales Assistant even carried my basket to self checkout."
• "A very friendly service all round, from the security welcoming us to the cashier's hospitable service."
• "The staff are always friendly, especially checkout staff called Susan & Dave."
• "Otherwise, very joyful and helpful staff on site, including the security guard."
• "Staff fab even security, easy to park, cash machine in store and clean toilets!!!"

Cons:

• "Inconsistent staff behaviour, they've some lovely folk and some real arrogant ones."
• "The cigarette kiosk needs to be sorted out everytime I come here there is only one member of staff on in it and they are very slow."
• "Security Guard = Quite useless if im honest."
• "The brunette lady on the fresh oven, she is in bad mood every day with everyone."
• "Absolutely discussing behaviour by the women working in the coffee shop totally stared at me then when I smiled because she was rudly staring at me and my child she gave me the worst evils I have ever seen!"
• "Fishmongers: it doesn't matter who serves, though it is generally the same man, they look scruffy, disinterested, like they are doing me a favour."
• "Terrible customer service from Pragnesh, the store manager!"

Store Layout and Cleanliness

Pros:

• "A lovey supermarket. All the products are displayed well and the whole shop is very tidy and organised."
• "A very nice, big, clean Morrisons that has great parking and a good in-store layout that features wide aisles."
• "This Morrisons has a really nice ambience, very calming."
• "Nice atmosphere (for a supermarket), I shop here weekly, it's clean and well organised."
• "Clean, well organised and friendly staff."
• "Clean and well organized supermarket store."
• "After its recent refurbishment it looks much nicer, without the customary piles of stuff everywhere that was the previous standard of presentation."

Cons:

• "Needs to be cleaned and brightened."
• "There was a horrible, unbearable stench of something dead/gone off at the back of the store."
• "Floors wet in 2 places, no signage and no one attending."
• "The layout of this store is really confusing. The aisles are not sign posted very well at all."
• "The store layout is very confused (apple, blackcurrant and cherry pies in the butcher section?!)"
• "Big store but not properly organised imo, difficult to find things and stock availability isn't great either imo."
• "Now dirty, messy & no stock.....+ prices gone up so much compared to others... Seems they are more interested in employing staff to pick on-line orders than keeping the store stocked & clean..... very disappointed ☹☹☹"

Pricing and Offers

Pros:

• "Morrisons always striving to offer good UK produce! Great supermarkets in Surrey."
• "Most evenings there are great price reductions."
• "Often they have offers on many essentials so can always grab some bargains."
• "Prices seemed competitive with discount supermarkets."
• "Good prices and nice bargains (4x plum tomatoes/chick peas £1)."
• "Prices going up visibly on every product in Sept 2022. Morrisons are relatively better to others around them."
• "Always quick at the tills, often short queues even at weekends."

Cons:

• "Beware of this Morrisons scamming you with their price cuts and special offers."
• "They seem to have issues displaying the correct pricing. Price displayed is wrong, when you go to pay its tends to ve higher."
• "THE SUPERMARKET WAS A DIP PRICES WERE WRONG VERY MISLEADING."
• "On each shop over the last few weeks at least one item has been charged at full price instead of the reduced 'offer' price and this is unacceptable."
• "Items marked as special offer with reduced prices are normal price at the self checkout and i always have to speak to a member of staff to correct this."
• "Last 2 times I have shopped there out of 10 products at least 5 had higher prices at the till."
• "Every time a nightmare, you have to look closely at the prices and description of the products on the labels."

Product Range and Stock

Pros:

• "This is a large Morrisons Store with all ranges available in the store."
• "Big one. Got all that you'd need with very competitive pricing for most items."
• "Love shopping in Morrisons they stock things you can't buy anywhere else."
• "Great International food range - spend time going through different selections is like going on a mini holiday."
• "A great cheese and meat selection."
• "Love their selection of fresh bakery items."
• "Shop there just for the fresh fruit and veg if nothing else. Market st, deli and other fresh counters offer a great range of global foods."

Cons:

• "Variety of stock not as wide as some and you often find that shelves are not stocked all that well for certain items."
• "Sadly there was hardly any fruit or vegetables maybe because it was 7pm."
• "Most of the time Morrisons have run out of products and they have not been replaced."
• "Couldn't get any fresh vegetables or potatoes and no fresh meat."
• "The shop is lovely but the poultry counter could have been be better stocked."
• "Fish counter could have a bit more variety as I can't find sushi-grade salmon."
• "Morrisons are changing certain bakers products from fresh to FROZEN."