Bird in Hand Reviews Summary

Food Quality

Pros:

• "The food arrived efficiently & was lovely & hot. Full of flavour, cooked to perfection and honestly some of the best pub food I have ever had!!"
• "Awesome. I had some Indian food when I was passing through and it was top notch."
• "Fantastic Rib Eye Steak."
• "The food was so fresh, piping hot and looked well presented."
• "Amazing roast dinner with thick perfectly cooked slices of roast beef, tasty veg and some of the best roast potatoes I've ever had."
• "The food took 10 to 15 minutes to arrive and when it did it was piping hot and absolutely delicious."
• "Absolutely fabulous kind staff, and the food is amazing!"

Cons:

• "Food was alright but nothing special."
• "Food was amazing except for the fish and chips, lacked flavor but the tartar sauce somewhat made up for it."
• "The food was mediocre at best, small portions and she failed to ring in or appetizer so we never got it."
• "All food was brown (no colour), no matter what we ordered, and the price was terrible for the food we got."
• "Lasagne was pasta heavy, claggy & very little taste."
• "Food is not even good."
• "Awful dinner, didn't realise a cow could be killed and killed again...roasties were anaemic their gravy was just bisto and water no meat juices basically pond water."

Service

Pros:

• "We had lunch there today, quick, friendly service, not too long a wait for lovely, fresh tasty food."
• "Such a lovely hidden pub!"
• "The service was very nice, and the drinks were good."
• "The staff were very helpful & friendly."
• "The staff are so friendly and helpful. Lynn and Wendy are especially nice."
• "The ladies did incredible with such a busy trade very helpful very friendly even well under pressure to serve behind the bar and taking food out they both did fantastic."
• "Staff were friendly and attentive."

Cons:

• "Service was poor. No physical children’s menu and not easy to view full children’s menu online."
• "Don’t tell your highest tab people to shut up in a rude way."
• "Great for drinks, awful for food, they said it would be 30 minutes for the food but ended up waiting for an hour and a half."
• "Food is alright, we always had a good experience except once when they were very busy and the waitress (blond lady, didn't catch her name) was very rude and clueless."
• "The service was absolutely awful."
• "I was enjoying my night before a member of the staff insulted me for having an apparent ‘sour face’ it was unprovoked and inappropriate."
• "Upon arrival we ordered a drink only to see the manager speaking to her staff in a rude and unprofessional manner in front of customers."

Ambiance & Location

Pros:

• "Cozy environment! Beer on tap is always a plus!"
• "What a hidden gem!"
• "Lots of tables to sit at and a pool table in the back."
• "Great atmosphere and a must see for RAF Mildenhall military tradition."
• "We had an absolutely amazing time! This place is absolutely stunning."
• "Good atmosphere."
• "A nice cozy pub with very fun staff. Usually has a fair amount of people."

Cons:

• "Freezin cold in the restaurant so ended up eating our Christmas meal while wearing our coats."
• "Saturday night and they can't do anymore food because of a large order...This place never seems to be able to do food for one reason or another, just silly."
• "Parking lot was flooded as it had just rained heavily."
• "The only issue is that people smoke too close to the door and the cigarette smoke rolls in with the breeze."
• "The carpark needs re-tarmacking. The grass verges are overgrown."
• "The general shape of the outside of the pub is in good condition."
• "The occasion was ruined by the bar manager, that's how he described himself but I can not believe he is, his name was Dave and he had a ginger beard. He was extremely immature and argued with the customers!"

Management & Staff

Pros:

• "Thank you so much Lynn and all the staff, much appreciated the effort that made our wedding anniversary special!"
• "the staff are brilliant food is delicious and well worth the visit."
• "Absolutely love the atmosphere and food here! The manager Lynn is always so welcoming and is such a lovely friendly lady."
• "The staff, Lynn and Kel, the chief, were very friendly and happy to accommodate our needs."
• "Staff went above and beyond every time we were there."
• "Excellent pub, we visited on vacation and we were impressed with the staff."
• "The two ladies behind the bar were sweet as ever could be."

Cons:

• "Been here a few times to eat and drink since it’s close to the base. Last time I came here to eat, I got harassed and screamed at for being parked there for over 7 minutes by the manager."
• "Usually enjoying popping up for a drink as in village, went in today was overcharged for 2 drinks."
• "Don’t tell your highest tab people to shut up in a rude way."
• "I was spoken to in a very rude manner by a member of public."
• "I was enjoying my night before a member of the staff insulted me for having an apparent ‘sour face’ it was unprovoked and inappropriate."
• "Garbage owner/manager lady. Extremely nasty and rude when we came to order food."
• "The occasion was ruined by the bar manager, that's how he described himself but I can not believe he is, his name was Dave and he had a ginger beard. He was extremely immature and argued with the customers!"