Planet Play Ltd Reviews Summary

Play Area and Facilities

Pros:

• "Good soft play area. Was nice and warm inside, some can be cold."
• "It's great for the kids, and they have different areas for different ages."
• "Inside large range of play facilities slides ball pools etc means kids will enjoy it."
• "Has some different features than the usual such as a space ship with aliens in side (sensory style room) and some air tubes that the ball pit balls go into and travel around."
• "There’s also a separate under 2’s area where I felt my child was really safe as there were no older children in that area."
• "The play centre and areas were fantastic and beautifully clean and very safe!"
• "Love it here. I take my 2 year old child with SPD here at least once a week and he loves it."

Cons:

• "Just arrived and walked straight back out."
• "Children are deeply affected when they are excluded or removed from taking part in something like that."
• "Good play area, not sure about the access situation in and out a child could easily wander out if don't have your eyes on them."
• "The vast, vast majority of the children in there were far too old."
• "The play area was ok, toilets we're disgusting and no locks on the doors."
• "It's hard to get a seat and you get 2 hours and they take your kids shoes(haha)."
• "I found the place dirty and very unhygienic not suitable for animals let alone children."

Staff and Customer Service

Pros:

• "A fantastic place to take the kids, all the staff are very welcoming and attentive."
• "The staff were really friendly, attentive and helpful."
• "Great attitude by the staff and have always been polite and respectful, even when they get a bit busier."
• "Staff members very friendly, and approachable and happy to accommodate and help with any queries."
• "I really like the staff. They are always fun and helpful."
• "The staff were very friendly and helpful."
• "Staff are excellent well trained and good natured with the kids."

Cons:

• "Rude and miserable manager."
• "The staff members I dealt with were rude and unfriendly."
• "staff asked me to force my child to wear socks."
• "Horribly rude customer service, denied a carer access to help a disabled child."
• "Staff were very miserable, could have smiled."
• "horrible staff."
• "Absolutely ridiculous staff. No compassion, no common sense and obviously discontent with their life."

Pricing and Value

Pros:

• "When we came during the Easter holidays I noticed the prices had gone up for food and drinks and thought it was very expensive at the time."
• "There's lovely food at a decent price."
• "Planet play is great value for money."
• "It's only £1 for a child under 12 months and free for adults which is fantastic."
• "Very reasonably priced."
• "Their bacon butty is especially good, and better than most cafés."
• "Planet Play is large, reasonable priced and has a good selection of drinks and tasty cafe style food."

Cons:

• "£7.95 just for entry and it’s funny because when I pulled up the car park was empty."
• "Almost £3.00 for a watery lukewarm 'hot' chocolate is a bit cheeky."
• "Overpriced, charges for PARENTS!!!!"
• "Food is ok too but slightly overpriced in my opinion."
• "Being charged £2 per adult to sit in is an absolute disgrace."
• "Seemed expensive this time. Around £7 per person."
• "Overpriced for what it is."

Facility Cleanliness and Maintenance

Pros:

• "Toilet always spot clean!"
• "Nice and clean place, friendly staff and the food is really nice too."
• "The place is nice and clean."
• "Toilet and baby changing facilities were clean and well stocked."
• "The place is very clean and well run."
• "Visited for the first time today, it’s lovely nice and big and spacious light and really clean."
• "Fantastic place, my grandkids, nieces and nephews absolutely love it, we've been many times now."

Cons:

• "Toliets not clean, no soap in dispenses."
• "Not clean at all with food and crisps on the floor."
• "The play area was ok, toilets we're disgusting and no locks on the doors."
• "I found the place dirty and very unhygienic not suitable for animals let alone children."
• "Neither toilets have any locks on them."
• "They sell alot of junk food and toys."
• "The hand dryer also looks like it was installed when the place was first opened and produces a small flow of cold air."