Paper Mill Reviews Summary

Service and Staff

Pros:

• "Kay, Chloe and Jaycee went above and beyond to make sure we had the best experience."
• "Polite staff (served by Rebecca) and good atmosphere with noisy kids."
• "The service was amazing and friendly."
• "Staff we very polite and attentive, well done with our large order."
• "Staff very friendly. The meal was lovely I had mushroom and onion and tarragon pie."

Cons:

• "Waitress was lovely but the man behind the bar was quite unapproachable."
• "The girl came over to ask if everything was alright and as I was replying to her, she just walked off!"
• "Customer service is rubbish too!"
• "The staff at the Paper mill don't seem to have any thought or consideration for their customers."
• "Everyone who enters she says hello & after serving her customer, always says 'enjoy'."

Food Quality

Pros:

• "From service & atmosphere to prices & quality of food. It’s all just outstanding compared to other pubs."
• "A full English breakfast which was nicely cooked and extremely tasty."
• "The food came out quickly, hot and very tasty."
• "Great food again, had the 'wings and things' with different sauces, excellent 💯👍."
• "Food all came out together and was lovely, everything was in stock and nothing was wasted."

Cons:

• "One of the worst meals I’ve ever had. 'Jerk' chicken and ribs - chicken was greasy and smelly with no spices."
• "This meal was without doubt the worst meal I've ever had. We had Chicken Wings that were frozen."
• "Waited well over an hour for the food to arrive! Husband didn't enjoy his ranch chicken and left some, which is unusual! My steak was tough."
• "Absolutely disgusting! Sent food back as it was cold and just inedible the second meal was even worse."
• "The food was cold, so I had to send back, waitress took the curry and left rest of food, took about 10 mins to reappear and rest of food was very cold then."

Value for Money

Pros:

• "Very cheap prices compared to the amazing quality of food. Easily under £10 per person!"
• "Two full English breakfasts and two coffees for under £12.00 is great."
• "Great offers with the food and drink, the food is absolutely delicious! Highly recommended!!!!!"
• "For a chain pub, the food is always served hot and is more than substantial at a very reasonable price."
• "Great service and really nice breakfast. Had breakfast here with my wife and two young children."

Cons:

• "Don't bother. Called up in advanced to see what time they stop serving food and was told 9pm. Arrived about 8pm and they had stopped."
• "Over £14 and left most of it. Not quite sure what the Caribbean sauce was to be honest."
• "Waited an hour and 25 minutes for our food. People who came in after us received their food first."
• "Ordered on the app and waited an hour and 25 minutes for our food."
• "Absolutely appalling customer service. Customer care non-existent."