Splashpoint Leisure Centre Reviews Summary

Facilities

Pros:

• "The staff were cleaning the changing rooms which were so much cleaner than other pools I have visited."
• "There is a lot of variety in fun things for kids, floaters, diving boards, giant inflatable."
• "In a second pool is a water slide and baby fun area as well as bubble jets and waterfalls."
• "Adjacent to the main pool is the diving pool with 3 diving boards."
• "Splashpoint swimming has gotten cleaner since our last visit."
• "Modern facilities, interesting design."
• "Newly built swimming leisure centre with race class 25m pool that is deep on both ends, diving pool and a nice water slide + play pool for the families."

Cons:

• "Venue is good but always super busy, car park is impossible, the booking system online is terribly designed and takes ages to book."
• "The changing rooms are vile. Insufficient cubicles and dirty."
• "The pool has also been really poorly designed, without consulting users or seemingly considering how it will be used."
• "They closed the water slide half way through due to 'staff shortages'."
• "Lack of drains on pool side make cleaning hard, and as a result poolside is always grubby."
• "The changing area is poorly designed with inadequate baby changing facilities."
• "The whole complex seems too small for Worthing's ever-growing community."

Staff and Service

Pros:

• "There was a member of staff by the disabled toilet /hairdryers checking shoes were being removed and masks worn, who helpfully answered our questions."
• "The lovely woman on reception with red hair was really helpful and kind."
• "Staff are always friendly too."
• "The staff are friendly and the little cafe does some delicious snacks served by friendly staff."
• "Staff are really friendly and helpful too!"
• "They were very helpful answering my questions."
• "Friendly helpful staff."

Cons:

• "Staff are clueless regarding the types of pools on site and their temps (I came with a young baby)."
• "The staff are really unhelpful and we had a terrible time."
• "Filthy, all the staff look miserable."
• "Whenever you point out ANY of the above to the staff, they will treat you as if YOU did something wrong."
• "Also the staff are absolutely miserable don’t want to be there and get all grumpy with the customers."
• "Life guards were very rude! :("
• "You will be insulted, harassed and abused. Simply speaking, the staff at this place is appalling."

Value for Money

Pros:

• "For regular goers the Fit4 membership is a good deal."
• "The membership is great value for money."
• "Not the cheapest but worth the extra for membership."

Cons:

• "Not so good for working adults who want to actually swim unless you're willing to pay an extortionate amount."
• "The entrance is £5.60, to use the lockers is £0.10 and if by chance you need to open the locker again is another £0.10."
• "I don't think the prices are that good though and they keep increasing every year."
• "£8.50 for a swim!? Who can afford that? Prices are an absolute joke!"
• "Only issue is for 2 hours parking, it costs £2.10."

Cleanliness

Pros:

• "The changing rooms seemed fairly clean but we didn't see anyone cleaning during our visit."
• "The changing rooms are kept to a very high standard always clean."
• "I love coming to this leisure centre, it's VERY clean."
• "Everything is clean (as of 2017, when the pool is reasonably new) and the whole place seems well-maintained."
• "Clean changing rooms & pool area but that's expected with the building being quite new."
• "Cleaned regularly."

Cons:

• "The changing rooms are vile. Insufficient cubicles and dirty."
• "Noticed there was rubbish left on the floor in the changing rooms when I came in and when I left."
• "The changing room area gets absolutely disgusting at times."
• "Dirty changing areas."
• "So disgusting won’t be going here again unfortunately as can be a nice day out."
• "The changing room floors and walls are black!!"
• "Very dirty in the swimming area."

Accessibility

Pros:

• "Good disabled access and facilities too."
• "If you use the pay and display parking adjacent to the pool then take your parking ticket stub to reception as they will refund the cost of parking."

Cons:

• "Venue is good but always super busy, car park is impossible, the booking system online is terribly designed and takes ages to book."
• "It took us over 40 minutes to find a parking space due to the Centre only having about 6 spaces."
• "Disabled parking is a long way from the entrance desk. To be blunt too far."
• "Parking is now a nightmare, there is a very small car that gives you up to £2 back when you use the centre."
• "Parking is terrible though, good luck parking near the place."