Hengrove Park Leisure Centre Reviews Summary

Facilities

Pros:

• "The gym is nice, the pool is great, although there are limited full length lane swimming."
• "Excellent facility, good water and air quality at the pool."
• "Good to have a long course [50m] pool in Bristol."
• "Gym with helpful staff and climbing wall."
• "Modern leisure centre with good facilities."
• "Facilities are best around. Everything you need all in one place."
• "The centre has a lot to offer, whether it's fitness gym, spin bikes, sports hall, dance studios, healthy living, cafe, social meetings, climbing wall, camp adventure, Olympic swimming pool, teaching pool, sauna, steam room, jacuzzi, it really has everything you need to either get fitter or stay fit."

Cons:

• "During Covid- No changing rooms, no sauna, no steam room (yes, i understand why)- still charging £42 a month though!"
• "The only downside is the parents taking their children to swimming lessons."
• "Changing rooms can occasionally be on the colder side during winter months."
• "The whole place needs a really good clean."
• "Changing rooms are sometimes a disappointment."
• "The spa facilities are very dirty and appear to not have been cleaned once since joining."
• "Changing rooms are poorly maintained and far from clean."

Staff and Customer Service

Pros:

• "Lovely open and clean space with friendly and accommodating staff."
• "Staff are always happy to help."
• "The staff are very kind, but happen to be a bit too lenient at times."
• "The staff are very kind."
• "Staff are friendly and approachable and always on hand for guidance and help."
• "Lovely friendly staff making it a pleasure to be there."
• "Amazing teaching staff!"

Cons:

• "Waiting for a manager to call me back now - when I asked for a rough ballpark timeframe for the call they couldn't tell me if he would call today, next week, next month or next year."
• "Not very helpful or polite receptionist also discouraged me from featured visits."
• "Some of the staff are good but the others are very lazy and always dissapointed you. Not good customer service at all."
• "Unfortunately the staff - especially the PTs let it down."
• "Very rude lady on the reception called Sarah when I rang up to politely query some information."
• "The reception staff are always friendly/helpful answering your queries."
• "The swimming lessons for kids is terrible The worst management and staff."

Hygiene and Maintenance

Pros:

• "Always very clean, the gym has good quality, up to date machines, and changes things up often."
• "The facilities are good and staff friendly."
• "Generally value is good and facilities are clean."
• "Toilets always clean."
• "Cleaners work hard to keep on top of the changing rooms."
• "Changing rooms are adequate and shower was clean."