Address: Victoria Rd, Chester, CH2 2AU, United Kingdom
Phone: +441244380444
Rating: 3.8
based on 165 reviews.
Facilities
Pros:
"Now that the interior is finally being updated, it’s even better."
"Large pool which is now always fully open (used to be half closed due to staff shortages) which is amazing, a slide that is always open."
"The pool even though its dated does have more than most leisure centre pools. Slides large and small, fountains, large shallow area, baby pool, island in the middle of the pool, whale that spits out freezing cold water."
"The gym is really good... The equipment is really high quality and the place is perfect."
"The pool has recently had a part fixed and the changing room have had a deep clean."
"The facilities of this centre is quite good swimming pool with sauna and steam, has badminton court along football indoor court with."
"The pool is a huge fun pool, with a water slide and a large shallow area so kids can have fun."
Cons:
"It was dirty in the changing rooms and things broken."
"Changing rooms are dirty and drastically in need of updating."
"Swimming pools are abit unhygienic especially changing rooms look very messy."
"Squash courts are in terrible condition, floor is uneven and it's not cleaned for weeks."
"Horrendously outdated facilities."
"The floors were disgusting and the staff didn’t care about it and they didn’t seem interested when I complained."
"The whole of the swimming bath section needs to refurbished."
Staff and Service
Pros:
"Amazing place, never had any problems, staff are kind, amazing and never rude."
"The staff are very helpful and friendly."
"The staff are lovely, people who attend classes and the gym are friendly and I always have a good time!"
"I find the crew who operate and run the place to be of a friendly, knowledgable nature and help and support you to reach your goals."
"Blonde lady on the desk for swimming was very sociable."
"Staff are so helpful giving tips and advice - Deanne (sp?) was particularly excellent."
"Instructors and staff are really friendly and helpful, especially the older guy who works weekends."
Cons:
"Service is shocking and yet again COVID is used as an excuse."
"Staff are lazy, incompetent and rude."
"Staff members haven't a clue, reception is disorganised and untrained."
"Rudest receptionist I have ever had the displeasure of meeting."
"Appalling customer service. They never answer the phone leaving you on hold for 40mins then cut you off."
"The rude woman at reception has put me off returning after making us feel uncomfortable on our first experience."
"I took my 9 month old baby here today to go swimming in the pool. The poolside staff were so miserable and unhelpful."
Accessibility and Convenience
Pros:
"Parking is next to the arena."
"Parking is free if you're a member as well."
"The changing rooms are also large and there are 4 family changing rooms."
"Family changing rooms nice and big for 4 of us."
"Good pool for children but also a good place if you want to get some lengths in."
"The beech entry makes it a great place for kids to learn to swim."
"Our family had brilliant time. Good size leisure water pool with small slides for under 5s and 1 big slide for older children."
Cons:
"It's not ideal for people who have to travel on the bus. So won't be coming here again."
"The online booking is a right pain."
"Really confusing and unclear website. Booking swimming for a disabled family member and kids was impossible and unclear."
"The worst booking system I have ever come across."
"Tried to book for myself and daughter to go on a Sunday swim however I can't book via the website and the app won't book anyone but the user."
"Got turned away as me and my 3 Yr old didn't have a booking."
"The large slide was closed and the swimming lanes were right up to the island which blocked room for my 9 year old to swim as the water around him just wasn't deep enough."
Value for Money
Pros:
"Went for a swim, £5.30 for 45mins with no membership seemed pretty reasonable."
"It's totally worth the money."
"£32 per month for all facilities bang in middle of Chester not bad."
"It is reasonably priced, offers a range of different activities and decent gym facilities."
"One of the cheaper gyms in Chester, which is a positive, but over-subscribed."
Cons:
"Had the misfortune to visit on Sunday cost 17 pounds was in the pool for half an hour then told to get out."
"It is definitely not worth the monthly membership fee."
"Nowhere near worth the £32 a month price, inadequate facilities to support the price."
"Felt ripped off."
"After travelling 45 minutes, we were confined to a single lane in a small pool and yet we're charged the full price."