Hough End Leisure Centre Reviews Summary

Staff and Customer Service

Pros:

• "Very good Personal Trainers."
• "Really helpful. I'd return for his brilliant customer services."
• "Great friendly staff."
• "Staff incredibly helpful and friendly."
• "The staff on the front desk are always helpful."
• "Lovely staff and runs like clockwork!"
• "Great staff, very helpful."

Cons:

• "Staff are generally disinterested and impolite."
• "Staff openly swearing in front of young children."
• "The staff are terrible, will never set foot in this place ever again till you change your attitude."
• "Useless rude unhelpful reception staff, to be told there is no room in the parent and baby pool to see 3 parents and babys in there is appalling!"
• "The woman with blonde curly hair behind the counter is so rude it’s untrue."
• "Awful place full of people who don't seem to understand English or maybe just don't care about rules as they leave all there clothes in the changing rooms so there is no where to get changed also rude and abusive if you asked them to clear the changing room out of their stuff."
• "Horrible reception staff. Made me feel unwelcomed before I even said anything to them."

Facilities and Cleanliness

Pros:

• "Nice clean facilities, good community atmosphere."
• "It was clean and new..."
• "Clean and all areas clearly marked for social distancing."
• "Leisure centre is very Spacious and clean."
• "Very nice. It's all new, the classes are not pretentious, it is a relaxed gym, I like it."
• "Swimming pool is so clean."
• "Nice and clean & well lit."

Cons:

• "The car park is atrocious not enough spaces to park."
• "The staffs and the place, both need cleaning out."
• "Poorly maintained equipment, filthy changing rooms, horrible trashy loud music in the gym."
• "The pools are freezing, the air con or perhaps terrible drafts make it difficult to enjoy family time with young children."
• "Sauna & steam room is filthy."
• "Some facilities are broken, no handwashing liquid, flooded floors."
• "The locker room is usually in some sort of state (blocked toilet, dirty, no soap)."

Value and Pricing

Pros:

• "Reasonable cost."
• "Low prices, I recommend 100%."
• "Membership is affordable & much cheaper than many comparable alternatives."
• "For £2.50, as a non member you can swim, which is reasonable."
• "Free parking for customers is always a plus."
• "Very well priced, especially for members."
• "Great service for value."

Cons:

• "Your child's lesson will be 1 teacher with up to 8 (or more?) children in a tiny part of the pool."
• "The membership is also not really good value unless you can go consistently two to three times a week."
• "An Absolute shambles from start to finish, despite being open for over a year now."
• "The decline in service quality... does not justify the increase in fees."
• "I have seen many people including the elderly being turned away because they don't have internet access or their phones cant download the required app."
• "I am paying £32 a month for a service which doesn’t meet its worth."
• "It's appalling that you can't pay and gain access upon entry."

Management and Operations

Pros:

• "A couple of the duty managers do their best to resolve problems."
• "Brilliant centre, staff are great and seem like they want to be there, its clean pool is great not as busy as moss side this is the best centre in Manchester."
• "Facility has amazing potential and a handful of staff are great but top management and the indifference of most staff make the whole experience an utter, utter joke."

Cons:

• "They don't update their opening times, on some days they're closed without notice anywhere."
• "Consistently poorly managed swimming pool with 90% jobsworth staff."
• "Rude Receptionists. Some Male Gym members use it as a pulling ground to intimidate women."
• "Management at the top doesn't seem to listen to them or care what customers say."
• "The only downfall is miserable staff members on the reception."
• "Poor gym membership service, confusing to talk to anyone and no help with complaints."
• "Terrible booking system and unacceptable level of service."

Swimming Pool and Lessons

Pros:

• "A smaller, and much warmer pool than my other favoured pool, the changing rooms (swimming) are clean and well-maintained."
• "Perfect place to have a nice swim... Great gym to work out."
• "The swimming pools are great with a large one for lane and general swimming and a warmer children's pool."
• "My son goes weekly for swimming lessons and his teacher is very patient."
• "Swimming lessons for kids are really good, class sizes aren't huge which is important (no more than 5 usually)."
• "Decent modern 25 metre swimming pool with big windows looking over Hough End fields."
• "For the pool itself - it's clean and modern."