Waterside Leisure Club Reviews Summary

Hotel Facilities

Pros:

• "Fantastic hotel facilities!"
• "Rooms and the leisure facilities were perfect."
• "The spa and steam rooms etc were brilliant and very clean."
• "The swmming pol and Gymnasium are first-class and free for room guests."
• "Health club is awesome, definitely the best health club attached to a hotel that I've been to."
• "Great facilities - swimming pool is clean, chlorine not too strong, lovely jacuzzi and steam room, roasting sauna all very well maintained."
• "Good gym very big and deceiving. There’s loads of different rooms in there they have a pool."

Cons:

• "Visited during uncommonly warm days which quickly showed that the hotel was not prepared for this kind of heat."
• "The hotel felt a bit unloved."
• "The leisure centre is small and the hotel room pillows are super uncomfortable."
• "Minus one star only because of the building work in the gym as part of their refurbishment. Most of the spa area was closed."
• "It's a leisure center first, hotel second, with cosy hotel ambience in communal areas sadly very lacking."
• "Hotel has a dated décor, rooms are very small and no propped hangers they make do with hiding it behind a freestanding mirror."
• "The toilet and shower room had a damp rooftop with visible moulds."

Room Quality

Pros:

• "Nice newly refurbished room, only had a jacuzzi with no shower but was given the option to change."
• "The room is well appointed with a Shower over the bath, comfortable bed, Iron and Ironing Board, Hairdryer, Tea and Coffee Tray with good quality biscuits."
• "The rooms were modern and clean but compact to say the least. King size bed but not much room for anything else."
• "The hotel rooms are modern & comfortable. Absolutely spotless which is a must for me."
• "Room was exceptionally clean with a very comfortable bed."
• "Small but well appointed rooms."
• "room very clean."

Cons:

• "I booked a king size room and it’s safe to say it’s no bigger then a single room."
• "The room and facilities all are mentioned by other fellows here and I will second it. It was a very small room and not the king size bed that I booked."
• "Clean and tidy rooms though the room I had was very very small."
• "The rooms were very small, but the interior design was modern and both rooms were clean and comfortable."
• "Bedrooms are claustrophobic."
• "The room was tiny stuffed full of cheap worn furniture u cldnt even move in the room."
• "We paid around £70 for our room and it was a VERY small box room!"

Staff and Service

Pros:

• "All the staff are very friendly, polite and always have time to chat with you."
• "Friendly staff, nice riverside setting."
• "No matter what member of staff I interact with, they instantly assist and help me with a smile."
• "Staff have been very helpful as well can’t fault them."
• "Very friendly and welcoming staff."
• "The staff are the friendliest hotel staff I've ever met, especially Ryan on reception who was truly outstanding at customer service."
• "Staff are all very pleasant and Helpful."

Cons:

• "The waiters were not interested when we complained."
• "The manager did not feel the need to follow up with the call that we were promised."
• "Not enough bar staff at the wedding reception."
• "Staff dissappear and can't seem to help you."
• "Actual hotel and gym it's ok but, the staff... omg not friendly at all."
• "Very unhappy with the way the staff dealt with this."
• "The staff were never any good."

Gym and Fitness

Pros:

• "Great gym and pool but the hotel needs air conditioning."
• "Very good fitnes and welnes area. As a hotel guest you can use it for free."
• "I attend the gym which is very spatious with many machines through various rooms, the gym is 24 hour which is exactly what I want as I work shifts."
• "One of the best Gyms in the area. Excellent facilities - fully equipped gym, pool, spa, and activities."
• "Good gym. £45-£50 per month, rolling contract. All classes included. 24 hour access to all parts except the spa."
• "Absolutely lovely gym to be at, loads of classes, good facilities."
• "Gym is amazing all equipment is top notch and swimming pool is great."

Cons:

• "The gym is now being run down due to thuggish members joining the gym."
• "More and more poorly behaved members intimidating other members and making others feel uncomfortable when in the gym."
• "Going down hill very fast due to its policy of not managing the members behaviour."
• "The leisure centre is small and the hotel room pillows are super uncomfortable."
• "Minus one star only because of the building work in the gym as part of their refurbishment. Most of the spa area was closed."
• "Gym ain't the biggest but it works."
• "As a gym user it is OK. But the women's toilets are awful (it would only take a few hundred to get a plumber to sort the flushing)."

Value for Money

Pros:

• "Tiny rooms if you care about that kind of thing (I don't). Everything else was amazing for the price."
• "Cafe reasonably priced."
• "The price for this gym is also reasonable."
• "Value for money with membership for the gym, swimming pool, steam room, sauna and hydro pool is the best in Manchester."
• "Nice hotel. Quiet location off the main road but not far from shops restaurants etc."
• "Members get nice perks like free bbq, talks and one year a free disco with buffet."
• "It is very expensive, but it's worth it."

Cons:

• "Beware if you decide to cancel your membership - read your terms and conditions!"
• "Waterside never clearly told that there will be an admin fee of £25 if the payments are missed accidentally."
• "They charged me £200 through a debt collection service. Really horrible way to be treated."
• "The drinks aren’t cheap either, £22 for two gins was crazy."
• "Greedy price changes and time cuts."
• "We paid around £70 for our room and it was a VERY small box room!"
• "A soulless cashgrab with very little loyalty towards its customers."