Address: Papyrus Rd, Werrington, Peterborough, PE4 5BH, United Kingdom
Phone: +441733384444
Rating: 4.3
based on 148 reviews.
Customer Service
Pros:
"Very welcoming. Patient and took time to explain what I needed to know."
"Amazing customer service and friendliness, every one of the team are fantastic, from the reception guys, to the service team, and also the sales team."
"Really great service from Hayley in the service department at Peterborough Audi."
"The lovely red headed receptionist kept us topped up with coffee and biscuits."
"Highly recommend and will continue to use them."
"Excellent staff, great customer service, feel warm and welcome as soon as you enter."
"Great communication via email and phone. Always replied to every question and message honestly and instantly."
Cons:
"Poor customer service. The lady at reception was the only contact I had with any of the staff, despite being there for nearly 90 minutes."
"Absolutely awful experience. Just tried to book my car in for a simple service to be asked to take a seat."
"Call them today to be told they can’t update me as the guy who is dealing with it is on day off!! So can’t find out anything till Monday!"
"The current service team at this garage have the poorest customer / communication skills."
"Poor customer service given by their service department had car since Wednesday only 1 update on the Thursday into what was wrong and price!! No update on timescale!"
"Very disappointed after waiting 6 weeks for my car to be booked in with various lights showing on the dashboard to be told the night before that a loan car will now not be available."
"Rubbish communication- several emails unanswered."
Sales Experience
Pros:
"I can't thank Tom Webb enough for all the efforts he's put in to helping me find exactly the car I wanted."
"This is my third car from Peterborough Audi and I have always found the entire team to be courteous, friendly but never patronising."
"From the initial enquiry right through to the collection the service was highly professional, we were very impressed with the video of the car we were sent from Tom, it sold it to us!"
"What an absolute non-pushy wonderful experience."
"All the staff make your experience smooth and friendly from the reception, sales and service."
"James was excellent at ensuring I was aware of the car's features, as well as handling the unveiling etc. of the car."
"Massive thanks to Hilal our sales representative who was extremely knowledgeable, exceptionally polite and professional throughout."
Cons:
"The whole experience has put me off Audi as a whole however if you insist on buying an Audi, whatever you do… do not use Peterborough Audi."
"Made an appointment to buy a £35000 car only to be told by a different sales person after 25min of waiting the car had been sold to someone else."
"I shall be looking elsewhere as I am clearly not a valued customer!"
"Appalling start to finish. £8000 in on repairs and the vehicle is back in for the same issues."
"Terrible service! Parts ordered, was told would receive a call when in - a year later still waiting for the call."
"Took my car to have auxiliary belt changed and when I collected it timing was out and it blew up, 2 years later and they still have my car."
"Then they called to inform us that they scratched our car and they need to keep it till fixed."
Showroom and Facilities
Pros:
"Really lovely showroom and everyone dressed immaculately."
"Recently purchased an Audi A3 from Peterborough Audi and my girlfriend and I could not have been more impressed with the customer service we received."
"Has the same posh showroom and coffee you expect."
"The showroom and facilities are spacious and immaculate hence the 5 stars."
"Plus an added bonus is they have fantastic hot chocolate which is out of this world."
"What an amazing team at Peterborough Audi, from the minute we dropped in to look for a new car the staff were courteous, friendly and very helpful."
"The only good thing was the girl on reception was very professional and very helpful."
Cons:
"I had a very bad experience working for them, they have very poor training in working with people."
"Very incompetent people avoid. I will not be going back."
"Seriously I end up speechless, my car doesn't have a dipstick and is a 3.0 TDI Quattro which is 6.9L oil capacity. Very unprofessional."
"Had a warning light come on my Audi so I arrived at the showroom to ask for help was told that as it is a Sunday they only deal with sales."
"Took a car in for a full service on a Saturday. The manager said that they couldn't provide me with a courtesy car because they could not valet the car and because it was weekend."
"Took my car in for service on the 28th of December, Didn’t wash it even though requested."
"Absolutely awful experience. For the 2nd year now done the same mistake to take my car to Peterborough Audi for MOT and service."