Philip James Kennedy Reviews Summary

Customer Service

Pros:

• "She was incredibly responsive to our queries and dealt with them in a timely fashion."
• "Kennedys have been amazing! Honestly they have been so helpful in the sale of my dad's house."
• "Rebekah was brilliant with the after sale work, she was a great support when things got stressful!"
• "Great customer service, keep you updated with progress of property purchase and really work hard to move things along in the process for you."
• "She was a good communicator and easy to get hold of."
• "The staff at Philip James (Manchester) has been really friendly and cooperative during my apartment search."
• "Recently sold my property with PJK and wanted to thank Rebecca Baines for her true professionalism throughout the long process."

Cons:

• "Ignored emails for over a month with no apology."
• "Getting through by phone wasn't easy."
• "poor customer service and unprofessional. Avoid!"
• "Absolutely Disgusting Company."
• "The customer service is dire and I do not recommend anyone to rent with this agency."
• "Terrible. I was left without was for 18 days."
• "They all Lie, mislead, and take away property from customers, and potential sales from vendors if you don't take a mortgage out with their Mortgage adviser Simon Chapman."

Property Knowledge

Pros:

• "Our contact Adam provided great service and was extremely knowlegable about the local and wider property market."
• "Danny Kyles did the initial valuation and he is very knowledgeable of the local market and we trust his advice."
• "Very knowledgeable viewing staff, in particular the lady on viewing a property at Didsbury Gate development."
• "This is in no way meant as a slight against the mortgage broker, as he was extremely knowledgeable, got us a fantastic deal, and was very personable."
• "They know what they are talking about, don't waste my time, I get a viewing right away, and when I put in an offer they tell me within 12 hours if the bid was accepted or rejected."
• "I would thoroughly recommend working with this estate agents as they also know the area extremely well."
• "His advice was well informed and frank. He was ALWAYS available in the office and kept me very well informed every time there was a viewing."

Cons:

• "The woman that showed me around was charming, but didn’t really know much about the property other than what was written on the property brief."
• "Courtney showed a lack of empathy when we had some difficulties related to our guarantor."
• "The most terrible experience ever. They look kind and nice but actually they don’t care about tenants."
• "The house was covered in mould when we moved in and the agency didn't give a damn."
• "It was insinuated by one of the sales managers via phone call that they would only recommend our offer to the vendors above other offers should we agree to appoint Philip James' inhouse mortgage broker."
• "The sales tactics employed by the sales manager were morally questionable."
• "Their valuer was the least prepared and his value was substantially lower than the other two we sought (and the price we achieved on sale)."

Communication & Responsiveness

Pros:

• "Overall I am happy with the communication."
• "After not having great experiences with estate agents in the past, dealing with Marie Dwyer at Phillip James in Disbury made a refreshing change."
• "PJK's local knowledge and friendly staff were also on hand to answer any questions and advise accordingly."
• "Rebekah was very quick at responding and chasing down answers from third parties when needed."
• "She was always chasing the chain, providing regular updates and clearly shared the same goal in getting the property sales over the line."
• "Rebekah always replied promptly and kept me updated on progress."
• "All of our questions/queries were answered promptly and the communication was excellent throughout."

Cons:

• "We were charged £150 because upon moving out we didn't dust a lamp shade properly."
• "They refused to arrange another viewing unless we marketed our home with them instead of our preferred agents."
• "They are exploitative and obstructive to potential buyers."
• "They will charge for work that is never completed."
• "Easily the worst company I have ever dealt with. Not only incompetent and unable to perform the most basic tasks but completely lacking in empathy and human understanding."
• "Viewings booked on days that PJK had been told weren't available multiple times."
• "1 email through Rightmove not answered 1 email though to Rob the manager not answered 1 email to the standard didsbury email Not answered."

Professionalism & Integrity

Pros:

• "Philip James Kennedy have been clear, professional and efficient in helping me market my property. I like that it's no sale no fee."
• "I always felt the sales process was in safe hands."
• "Finally managed to save the deposit for our first place and wanted to belatedly pass our thanks to Philip James Kennedy... especially Adam for patiently tolerating our giddiness and no doubt slightly annoying ignorance of the whole process."
• "Sold quickly by Josh and expertly managed through to completion then by Rebekah."
• "Rebekah Baines was especially valuable and drove this process to make sure that it completed in a reasonable time period."
• "I’m leaving this review because I was really impressed with Marie when I spoke to her on the phone. She was really articulate and helpful, great customer service."
• "My experience selling my Didsbury home with PJK was excellent."