Figaro Salon Reviews Summary

Customer Service

Pros:

• "Fantastic customer service by the owner himself very kind and polite alongside the staff."
• "They were super friendly and helpful and I loved the outcome."
• "The staff are so lovely and always make you feel comfortable and it's a very clean environment."
• "Staff were happy to help when I requested to move my appointment earlier in the day."
• "Very nice and polite staff, am really happy with the service nila gave me."
• "The staff were lovely & welcoming from both sides- barbers & the hairdressers!"
• "Great customer service. The staff are very helpful and friendly and they make sure you are satisfied at the end."

Cons:

• "Worst hairdresser ever !!!!!!!!!!!!!!!! The stylist very rude, unprofessional, left my hair undone, with messy cut."
• "The owner ruined the experience totally."
• "Awful experience, owner only cares about money and not staff or customer experience."
• "Very rude hairdresser (Ali) Booked appointment for myself & my young son who has ADHD for 4pm."
• "I will never go back there again they have no customer skills they swear backchat about each other they just keep saying they want to go home they've had enough not welcoming at all."
• "Upon arrival the miserable face, no customer service from his (Mr. Ali) who clearly doesn't no his manners and truly too big for his own boots."
• "Very rude staff.. Book an appointment and they never turn up."

Salon Experience

Pros:

• "Definitely coming back here in the future."
• "I will definitely be going back."
• "I am so pleased with the finished result 🙌."
• "I will always come here to get my hair done."
• "Left extremely satisfied and will defo be booking in again!"
• "A Fantastic Experience - Friendly Staff and Affordable Services!"
• "Enjoyed my experience at Figaros! Taz did an amazing job on my hair and I am extremely happy with the results !!"

Cons:

• "The whole process took just over three hours which could have easily been reduced if he hadn't of over booked and manged his clients well."
• "I really can't give any stars for this salon, as I received no service at all."
• "Awful job at hair cutting, she cut my hair uneven and when I went back to get a refund she had the audacity to say that because you got dry cut it majority of the time ends up uneven!!"
• "Asked for a trim and a straight cut... The lady gave me a V cut at the back, chopped off 6 inches, and gave me half Bob in the front."
• "After been charged £35 instead of £30 and everything else I won't be returning."
• "The salon smelled very bad and wasn’t hygienic at all."
• "Sink was unclean."

Pricing and Appointments

Pros:

• "I was booked in for a hair trim, wash cut and blow dry. Bushra gave me the ultimate salon experience and it wasn’t over priced at all."
• "Lovely experience and lovely staff. Had my hair cut and styled by Aisha. Did a beautiful job and was caring."
• "Very nice and clean salon. All staff are friendly."
• "They even offer student discount which was a bonus!"
• "Most definitely value for money and the prices reflect the quality of work that the workers do."
• "Amazing service, I went to Mario's first but they tried to charge me over £200 for some highlights... but when I went to Figaros they gave me an excellent price."
• "Just been to figaro with my mum and sister absolutely loved getting our hair done they provided great service and made us feel very welcoming."

Cons:

• "When I went in I was told prices are different to what on the list."
• "To make matters worse he MADE me pay for it and then said I should come back in 6 months got them to fix it."
• "I ended up looking ginger rather than blonde; had an allergic reaction, since the dye was not tested on my skin before hand."
• "Very bad customer service!!! I called numerous times to make an appointment. However, they never answered the phone each time."
• "Really poor service. They always overbook if u have an appt for a particular time u will not get seen ever on that time."
• "They over book + accept walk ins & then can't handle it."
• "Never go to this place because they charge you a lot of money."