Address: Brighton Rd, Horsham, RH13 6QA, United Kingdom
Phone: +441403255456
Rating: 4.9
based on 204 reviews.
Customer Service
Pros:
"Sean and his team were super helpful from the outset."
"The process of selecting and ordering couldn't have been more straightforward."
"Once ordered the communication from them was excellent, keeping ourselves informed."
"During installation, the installers were incredibly polite, hardworking and helpful."
Cons:
"My only piece of feedback is that I had to chase on the progress of my order to get an installation date."
Quality of Products
Pros:
"We opted for a model which was on offer from stock and found the ordering and installation process very straightforward."
"The quality of the shed, the Cousins Sales team and installers - we'd recommend them to anyone!"
"The shed itself is lovely, looks solid and fits in nicely in our garden."
"The shed is good quality and very strong."
Cons:
"It wasn't as tall or as strong as the pictures suggested."
Installation Process
Pros:
"The installation was really well organised, the guys did a great job with care and attention."
"Great range of sheds on display, clearly assembled to a high standard."
"They turned up on time, dismantled it and cleared the site very efficiently."
"The delivery and installation of both my Conservatory and my separate large Greenhouse, went very smoothly indeed."
Cons:
"Installers were a day late - again circumstances out of their control."
After-Sales Support
Pros:
"After 9 years of enjoying our excellent Cousins built conservatory we had to call for help with a roof panel. Dave was with us within two hours and fixed the problem at no charge."
"Excellent customer service from Sean in Horsham from start to finish."
Cons:
"Really upset with Cousins. Spent £50k on their garden room and it's been damp for months. The windows have gone mouldy inside. I've telephoned and gone in and still no contact with me."
Value for Money
Pros:
"Whilst it all adds to the cost it bought peace of mind and we entrusted Sean."
"Their sheds are not cheap, like many advertised on the Internet, but quality does come at a cost."