Address: 48-52 Ennerdale Rd, Shrewsbury, SY1 3LD, United Kingdom
Phone: +441743322200
Rating: 4.8
based on 127 reviews.
Customer Service
Pros:
"All the staff was friendly and extremely professional, really nice people to deal with."
"I travelled from Stoke on Trent to view a car we had seen on the internet. This has to be the easiest and least pressured car purchase I have ever made."
"Lee and Ewan who I initially really with when viewing the car were amazing and so so helpful and not pushy at all like some other places."
"Definitely one of the nicest dealerships I’ve dealt with. Scott was brilliant."
"John was absolutely brilliant, got my first car off him and he was amazing! Answered any questions I had, was extremely professional."
"Anton (Antonio) was absolutely brilliant from the first phone call, a test drive was organise within minutes."
"I had a lovely and easy experience with Bravoauto Shrewsbury. The assistant who helped me was Oliver Ward."
"Special mention to John Cartwright for making this sale straight forward and in a professional manner."
Cons:
"Poor after-sales experience. No floor mats were in the vehicle. I raised this to Oliver who said they would order me some mats from Hyundai."
"I would not touch this dealer with a barge pole. They sold me a defected car from day one."
"The worst after sales experience you are ever likely to come across."
"One star is too kind. I bought a vehicle in good faith only to find they'd lied and it was a nightmare."
"Paid the deposit for the car which I didn’t buy. Since I paid deposit I’m ringing bravo auto everyday to get it back to my account."
"Absolute shambles. Purchased a car 9 months ago auto stop start did not work from day one."
"Avoid this dealership like the plague. I paid a deposit for a car I’d seen online and advised the sales assistant Oliver that pending a test drive and inspection."
"Took a while to be seen and when we were the young lady plugged her ipad into the system and just reeled the info off of the screen her knowledge being limited."
Quality and Condition of Cars
Pros:
"Car was in great condition and sold for a fair (store) price."
"Really good experience, the car had a few marks we wanted sorting before we brought it and they quite happily resprayed the bonnet etc and finished it to a high standard."
"One of the nicest experiences I’ve ever had purchasing a car."
"After finding an e2008 on autotrader, for sale at BravoAuto in Shrewsbury, we decided to take a ride down to have a look. The car was amazing and looked like it had just rolled off the production line."
"Bravoauto Shrewsbury have a really friendly staff and are all willing to help you with purchasing your car."
"Fabulous bunch of lads especially John, put my mind at ease on buying my car."
"Scott Matthews was a fabulous salesman, selling us a car, we felt so relaxed and enjoyed the experience of buying a car with company."
"Great service from Bravo Auto. Quality used car with MOT sorted and 12 months warranty. They even put new tyres on it before dropping it off at our house!"
Cons:
"I took the car to Derby Bravoauto and the next day was told there were several codes come up on diagnostic and they wouldn’t be able to fix it."
"Been looking for an Audi A4 Avant for months and came across one here. The car's condition had been grossly misrepresented."
"Avoid this dealership like the plague. When I inspected the car I found that the condition had been grossly misrepresented."
"I bought a vehicle in good faith only to find they'd lied and it was a nightmare. The car shouldn't of passed their own prep standards."
"Absolute shambles. Purchased a car 9 months ago auto stop start did not work from day one and auto hold would switch off."
"I purchased a Jeep Grand Cherokee 2019 from Bravo auto Shrewsbury on the 13th May 2022, and was extremely impressed with the professional service I received from John Cartwright and his colleague Subage."
"I had a really good experience buying my car from bravoauto Shrewsbury. John was so helpful and kind and kept me updated throughout the purchase."
"I purchased a white ford 4x4 today off oliver ward was very happy with his customers service very polite very helpful went out of his way to help me as a customer."
Communication and Responsiveness
Pros:
"I saw a fiesta on their website which looked like a car I would like. Made a call and John was really helpful he sent a custom video of the car."
"Simon who delivered my car was also great. He was on time, showed me how to work certain features and let me know the 21 day guarantee rules."
"I booked to have the car delivered on Saturday but then received a call saying firstly it wouldn’t be ready and secondly the delivery company doesn’t work on Saturday."
"A massive thank you to John who helped me find the perfect car. John was really helpful and knowledgeable and guided us through the whole process with great advice and prompt communication."
"Very helpful service, John was very assisting in getting my new car sorted out in a straight forward and quick manner."
"John made the purchase of my superb V90 effortless, kept me updated with plenty of photos and videos of any work carried out."
"I had a lovely and easy experience with Bravoauto Shrewsbury. The assistant who helped me was Oliver Ward. He explained everything clearly and was very patient and supportive with information I did not initially understand."
"John was absolutely brilliant, got my first car off him and he was amazing! Answered any questions I had, was extremely professional."
Cons:
"Poor after-sales experience. I immediately noticed that no floor mats were in the vehicle. I raised this to Oliver who said they would order me some mats from Hyundai."
"The last communication I had was 28th of June. Since then I have contacted both Oliver and the showroom via email and no one is getting back to me."
"I would not touch this dealer with a barge pole. They sold me a defected car from day one. The engine management light came on after a few miles on the day of delivery."
"The worst after sales experience you are ever likely to come across. They sold me a car with too many faults and then when I called them they keep telling me to phone this person and that person."
"Avoid this dealership like the plague. I paid a deposit for a car I’d seen online and advised the sales assistant Oliver that pending a test drive and inspection I’d want to drive it away."
"Took a while to be seen and when we were the young lady plugged her ipad into the system and just reeled the info off of the screen her knowledge being limited."
"Enquired about the car on a Tuesday after finding BravoAuto via Autotrader, enquired and scheduled a test drive for the Saturday and purchased the car on the Monday!"
"I have just completed a deal with Subage Athwal and found it to be a very pleasant experience. Subage was friendly, helpful and very component."