Address: Bromley Rd, Beckenham, BR3 5JE, United Kingdom
Phone: +442086501209
Rating: 4.5
based on 112 reviews.
Dentist's Skill and Care
Pros:
"She is clearly an incredibly skilled dentist and this, together with her caring manner and genuine likability makes trips to the dentist surprisingly pleasant."
"Very happy with the service I received today with Hania the dentist and Hayley (I think that’s her name). I was really nervous and they helped to calm me which made things so much better."
"The best dentists I have been to. Very organised, friendly, accessible, communicative and professional."
"Carl Oliveiras is a 5 star dentist. I attended as an emergency due to a molar splitting in half and being in pain. As always ...he took his time ...making sure I was tolerating the intervention and then topping up the lycacane accordingly."
"Dentist Sammy was really thorough at getting rid of the infection and then fitting the crown."
"Received fantastic dental treatment here and Khalida was very patient with me."
"I was lucky to be treated by Panos who was extremely professional and knowledgeable."
Cons:
"I always felt the dentist I was seeing was misinforming me at every turn."
"Every time I went to them I'd feel like a child being told off because I needed a filling or tooth cleaning."
"But the dentist association is not fully aware of cross contamination. Going in and out of the room using the same gloves door handle."
"Worst dentist I’ve ever been, very rude !!"
"Used to be a good dentist, however, now rude receptionist, poor dentistry and bad customer service. Avoid."
"Terrible dentist that has no care for patients."
"Whilst initial two years of dental care seemed good, I endured a disastrous veneer replacement process last year for both front teeth."
Customer Service and Reception
Pros:
"The centre is clean and everyone is polite and on time!"
"Friendly, professional and the customer service for appointments is excellent."
"The reception staff are always friendly & helpful too."
"The current reception staff are a vast improvement on some of their predecessors in terms of both attitude and efficiency."
"It is great to be treated as a responsible adult and to feel that their interest is to get the best outcome for you every time."
"The reception staff are always friendly and helpful and go above and beyond to help, especially when you suddenly find that you're in need of an emergency appointment."
"The reception greeting is excellent and their service is very friendly and efficient."
Cons:
"Don’t even bother going there, waste of money and time!"
"So shocked, I called to register my children under the NHS and myself private and the receptionist a man called Vicky hung the phone up when I mentioned NHS."
"Booked the appointment for Friday 4pm. Got no confirmation email or sms. Arrived on Friday 4pm, was told the appointment was at 12 pm, & that I had missed it."
"I called 4 times today from 09.00 - 11.00 got a message saying the person you are calling cannot take your call as I was then on my way to work driving I couldn't request a call back as was unable to use my phone so I called once at work and left a message saying I had pain and been there many years ago and would like to book left my number as of 9pm tonight there is no response."
"The receptionist did not listen to me nor advised me of the fees for this before I attended and I ended up paying a bill of £95 plus x-rays of £25."
"Very disappointed as had good experiences with this dentist previously. Called up today to book an appointment and was told as I hadn't attended regularly enough within the last 2 years I was no longer allowed to be an NHS patient and would have to be private."
"Still following up on getting it refunded. Looking at the reviews, was really looking forward to the dental services, but unfortunately the administration seems unprofessional & borderline unscrupulous."
Accessibility and Convenience
Pros:
"An additional bonus is that they're open on Saturdays and Sundays too which fits around busy lifestyles."
"Overall the fact that this practice provides access to a dentist at weekends and during holiday periods is invaluable."
"Stunning beyond belief. Offers a real 7 day service. Long time client have never looked back!"
Cons:
"It took 19 days for a referral letter to be sent to an Endodontist which is shocking when one is paying private fees."
"I showed up next week, very dissatisfied that the x-ray is not included in the new patient's pack."
"My examination was very quick, the dentist said that I will need an x-ray but the machine was broken - so I need to come back next week."
"The website advertises a £35 for a new patient consultation! I never asked to see an Implantologist."