Address: Vanguard Way, Shrewsbury, SY1 3TG, United Kingdom
Phone: +441743453400
Rating: 4.5
based on 256 reviews.
Customer Service
Pros:
"The all service was amazing from start to finish and I'm very happy with my new car."
"Caroline provided fantastic service for me today, she was honest and reliable, and did everything she could to provide me with the facts and the best outcome."
"Had a great experience. The sales man Brad listened to us - finding the perfect car for our budget and desire to have a high spec car."
"Shannon made my wife feel extremely comfortable gave her the time she needed to make the decision."
"Alex was super nice and friendly when I spoke with him, really helpful and professional."
"I deal with Amy, Charlotte and Ellen who always have the work completed efficiently and keep me updated at all times."
"Straight away I knew we were in safe hands with Michael, he was very polite and knowledgeable."
Cons:
"STAY AWAY!! Customer service is none existent, sales staff have a very poor product knowledge base."
"I found the sales man who dealt with the sale of my sons car, not very helpful."
"Was then told, No salesmen were available and, In short they couldn't be bothered."
"It took me THREE times to report the same fault before I finally got anyone to take notice of me."
"Would not recommend. Poor service all round."
"You pay more at a main dealership and expect better service, VW has always been great but now I think it’s time to change brand."
"You would think they don’t want to sell the vehicle... Customer service appalling."
Sales Experience
Pros:
"The salesman was very polite, understood and listened to my needs without the hard sell."
"The salesman made the car buying experience easy and hassle-free."
"Thank you to Alex for selling me my dream car! Fell in love with it straight away."
"Matt Angell, the salesman, was very professional, answered all our questions and there was absolutely no pressure from him to buy a car."
"Nyall the sales person was more than helpful and guided us through the process without pressure."
"Callum was amazing from start to finish."
"I want to give full credit to Joe Robinson, who was fantastic from start to finish."
Cons:
"Unfortunately I still had to pay their £60 ‘diagnostic’ fee!!"
"They originally tried to charge me for looking into my broken audio system even though I had it under warranty."
"The day before, Inchcape called to say a courtesy car was now unavailable."
"Disappointed that on first time service. the courtesy car promised was not available on arrival on the day due to faults and no reserve."
"I had originally booked my service for 8am. I was called a few days before to confirm my booking. The person I spoke to told me that my 8am slot was no longer possible."
"I am still waiting for a phone call back after being told the same thing every time I call!!"
"*** update *** customer care got in touch via email. There was no attempt to understand the full situation just to speed up the courtesy car."
Vehicle Quality
Pros:
"Dave in parts did me a great deal on the tyres."
"Roy the technician went around my car via video showing me all the health check items, he was very thorough."
"Sorted out a tow bar, so I can go on holiday tomorrow."
"I picked up the Volkswagen Tiguan R-line last month and I have got to say it's brilliant."
"The parts department here is brilliant."
"The car is always clean when I receive it."
"The work that was undertaken was excellent, the whole bumper had been re-sprayed."
Cons:
"The car has had issues going into limp mode and a couple of issues that would be classed as MOT failures!"
"On collection have oil error light."
"Car was recovered to VW Inchscape following flood damage to engine and electrics and was not drivable."
"Not a positive buying experience. Loved the car however, after driving nearly 2 hours to view the vehicle it was only there that I seen a plethora of scratches, dints and peeling paint."
"On reaching home the 2 week long saga of an intermittent electrical fault began."
"Although we have a service plan we needed an oil service as per the dash board, however when we get to the garage we are told a full service is required of which we now have to pay for!!"
"Body shop quoted 2-3 days. Ended up being 2 weeks......pathetic customer service from this place."