BPI Dental Reviews Summary

Customer Service

Pros:

• "I received a warm and friendly welcome on arrival."
• "The reception staff are all friendly and helpful."
• "Very courteous welcome at Reception."
• "Such a warm and welcoming atmosphere."
• "I was made to feel completely relaxed and at ease."
• "The reception team are always pleasant and helpful."
• "The staff were pleasant and friendly and put me at my ease."

Cons:

• "Quite glad now I queried this and didn't waste my money on obviously rude an unprofessional people."
• "Kully then proceeds to argue (just bizarre behaviour from a so-called Practice Manager) about who interrupted who?!!"
• "“Customer is always right” - Not here."
• "Argumentative practice manager with no concern for customer complaints."
• "Argumentative practice manager with no concern for customer complaints, only interested in protecting her own back and the companies."
• "Instead of apologizing, the practice manager gave anecdotal evidence from the dentist denying it ever happened."
• "Very tricky customer service experienced... I wasn't given a choice to continue the service reasonably."

Treatment and Dental Work

Pros:

• "The various treatment options were clearly explained and there was no pressure to make an on the spot decision."
• "Dr Greig Wilson also did a very good job for my hygiene appointment no more coffee stain."
• "Jim Duffy has been brilliant and the treatment he has provided has been second to none."
• "NO MORE BLEEDING GUMS!!!"
• "Dr Saha completed a thorough examination of my mouth and teeth."
• "I had two implants after having two missing teeth. It is now impossible to tell which are real teeth and which are implants."
• "Taking the tooth out was done with so much care and the implant was carried out flawlessly."

Cons:

• "Pay £160 to check my teeth, wait one month and still have pain."
• "Also why doesnt the hygienist have someone to hold the suction as you have to do that yourself and to be honest for the money you pay it is dear."
• "The truth about BPI: if you want thousands of pounds spent on unnecessary dental work, with below average quality, be my guest."
• "Only seem interested in the money. Very happy to help once large sums of money paid up front then when you go back and say you have an issue they just take an X-ray agree there is an issue and say let’s just monitor it for now."
• "Was there any need for the dental assistant?"
• "Dr.Bhirth told me I need to replace old filling just because they are older than 2-3 years, he also misdiagnosed couple of decays."
• "One thing I would say though, having implants can be painful."

Professionalism and Expertise

Pros:

• "All the staff members from reception to x-ray very professional."
• "The hygienist, Grieg, was very clear with his instructions and spoke to me so that I could understand what was happening with my teeth and mouth."
• "The diagnosis and treatment options was explained really well, thoroughly and in a simple manner."
• "The service provided was meticulous, courteous, and responsive to my needs."
• "Dr Singh explained the proposed treatment to me in great detail and reassured me of my worries."
• "The specialists are second to none and always offer a five star service."
• "The expertise at this practice is first class."

Cons:

• "Difficult to find anything positive to say. The person who saw me decided within 10 minutes that the implant system I had was out of date."
• "While the level of dentistry is good, the level of customer service and disrespect is what I expect from a low-end budget surgery."
• "Vey poor dentist DR B S UBHI have seen in my life, just they are for advice and can't do anything at all."
• "Instead of apologizing, the manager informed me via the telephone that I was argumentative for questioning a £400 bone graft that was needed because of a bone fragmentation at the extraction site performed by BPI."
• "Had my feet repeatedly knocked whilst lying in the dental chair by the dental assistant and various other people walking into the room mid treatment for a £3000 dental implant."
• "Told that nothing could be done unless I paid the £90 consultation fee... Asked why... Told that it needs to be assessed first."
• "Finally got through and spoke to someone who was clearly not trained in 'Telephone Manners'."

Facilities and Safety Measures

Pros:

• "The surgery is immaculate, currently very COVID aware."
• "The safety measures that are in place are very impressive and it is obvious that patient safety is top of the agenda."
• "The practice ensured that Covid measures were in place and as a patient I felt safe in the practice."
• "The practice cares about patient safety and comfort, I had my temperature tested before the treatment."
• "The level of Covid safe precautions the practice have taken is very reassuring."
• "This practice has up to date technology and it's clean, spacious and covid friendly."
• "Yearly check up with Bootha Oct 2020. Not surprised to find everything excellent with staff doing their best to ensure everyone is safe during this covid-19."

Cons:

• "Booked in the Hygienist appointment... yet the quotations were not received."
• "Do yourself a favour and go somewhere else."
• "We are fully aware of the 48 hours cancellation policy so we called them... to chase again because we still do not receive any email from them, before the next appointment to confirm our option."
• "Interrupted again (maybe that's why the first person above thinks it's okay to interrupt callers mid-sentence?!)"
• "A trip to the dentist is not something I look forward to, on a ratings basis, it would not score more than 1 in 10."
• "Maybe think next time about how to conduct yourselves whilst on the phone? There are training courses!!!"
• "Very happy to help once large sums of money paid up front then when you go back and say you have an issue they just take an X-ray agree there is an issue and say let’s just monitor it for now."