Address: 3/4/5, Liberty Place, Sheepcote St, Birmingham B16 8AE, United Kingdom
Phone: +441216339535
Rating: 4.8
based on 145 reviews.
Customer Service
Pros:
"The entire staff is extremely welcoming, friendly, professional and supportive!"
"A massive thank you to Colin, Sally and Debbie on Reception who have treated me fantastically since I joined the practice."
"At reception you are always met by very helpful ladies who are also very knowledgeable of the procedures offered and can answer a wide range of questions you may have."
"The girls on the front desk are always so welcoming and always full of smiles, something that really makes a difference when you have a fear of the dentist."
"Every single one of the staff made me feel so welcome. I’m no longer scared of going to the dentist... as it just feels like I’m going to see my friends haha."
"The staff here are really helpful and welcoming."
"The team are all friendly and the location is great."
Cons:
"Although I was physically distraught and visibly in pain they told me there is nothing they can do."
"So they have held my money for a treatment i have never had for 5 weeks with no sign of refund and i am still in pain with new sores due to lack of treatment!"
"Suddenly all the reviews after mine are praising Colin, common tactic used by people on Google reviews. All fake."
"Mark is one who thinks its funny to be sarcastic about other people's countries which I find to be inappropriate."
"Would not recommend to anyone!"
"DEFINITELY WOULD NOT RECOMMEND. MAJOR UPSELLING GOES ON HERE. ITS NOT ABOUT RESOLVING THE ISSUE BUT MAKING MONEY FROM THE PATIENTS."
"CONFLICTING ADVICE GIVEN BY RECEPTIONISTS."
Treatment and Dental Work
Pros:
"It was nearly 100 miles round trip but absolutely worth it. True low impact, progressive dentistry."
"They were even available on the shortest of notices when their NHS colleagues would not even accept new patients."
"I’m currently having my teeth whitening sessions here and I have to say, I’m happy with the result of my teeth."
"All visits are conducted in an exceptionally profession yet friendly manner and the standard of care received is second to none!"
"Had an emergency dental appointment with Dr. Amy who took care of things brilliantly."
"Excellent service. They squeezed me in for an emergency filling and made me feel completely relaxed."
"I have just finished my Invisalign treatment with Colin. I am very pleased with the result and the whole process."
Cons:
"Disappointment and in pain sums up my current experience."
"But the hygiene is lack of effective, stain didn’t removed after 45mins it’s actually only 35mins."
"Dentist convinced me to have some of my teeth sealed... my dentist there found caries under all the sealings!"
"One month after filling I was not able to eat on my teeth due to pain."
"I do not recommend this dental practice to any one... I wasted one year of my life with no result and at a cost of over £1000."
"Awful experience with Collin. All he cares about is up selling useless treatments."
"When I asked Mark why did I have three new issues in my teeth at the time I was supposed to take the braces off he said 'I don't know'!"
Professionalism and Expertise
Pros:
"Dr Colin was capable and empathetic."
"Colin and the team are very welcoming and informative."
"After Colin had given me an amazing in depth examination, he then informed me on what the best solution was for my oral health and teeth."
"Colin made me feel extremely relaxed and comfortable, he is one of the most professional people I have ever met."
"Both dentists immediately put me at ease with their efficient, calm and professional manner."
"Colin and Vish were communicative and extremely kind and careful."
"Colin Pocock is just the antithesis of every dentist I've ever encountered: patient, thorough, professional."
Cons:
"It’s a disgrace. This practice wants me to pay 1st before booking me in."
"The reception manager told my NO YOU CAN'T. She was pushing me to book with previous dentist."
"On the day of my appointment the receptionist told me i had nothing booked in and couldn't basically be bothered to even consider i was telling the truth to investigate."
Value and Pricing
Pros:
"A comprehensive range of plan options provide excellent value for money."
"Fees are transparent and a discount is given with the membership plan and I’ve never felt pushed towards any treatments that I felt were not needed or didn’t want."
"I am now a patient on a monthly plan which is extremely reasonable price wise!"
"Yes it is private practice but the prices are very reasonable and only marginally more than what I would have paid via an NHS Dentist."
Cons:
"Only caveat is price, consultation + hygienist (optional yet strongly pushed) + joining fee + tooth coloured composite fillings set me back around £500."
Facilities and Environment
Pros:
"Firstly, the practice itself is very welcoming, calm, clean and comfortable, all of the reception staff are extremely helpful and informative."
"The practice has a very relaxed but welcoming atmosphere, and you are made to feel at ease from the moment you set foot through the door."
"The practice is clean and modern and they treat patients with courtesy and warmth."
"The service is always first class, the facilities are clean and modern and the team are always friendly, helpful and professional."
"They have nice, clean, relaxed premises in a considered location which balances city centre convenience with transport links and nearby parking at the NIA."
"The practice is modern, bright and very well equipped and is conveniently located on Sheepcote St which offers street parking directly outside or a multi-storey car park two mins down the road."
"The surgery itself is decorated beautifully and feels welcoming."
Cons:
"When I arrived at the practice, I was told that the dentist I booked with – Amy Waddington - could not see me as there wasn’t enough time for my booking."