Address: 41-42, New Rd, Chippenham SN15 1HL, United Kingdom
Phone: +441249588805
Rating: 5.0
based on 205 reviews.
Quality of Care
Pros:
"My recent happy visits with Maggie-May have been brilliant."
"The vet who first saw my dog was the same one who performed the operation, and her professionalism and genuine care could not be faulted."
"We were kept informed at all times as to what was happening and how she was doing."
"They offer a fantastic care package of a monthly subscription with so many benefits included."
"I've been really pleased with the service I have received from everyone at Chalkland vets."
"Absolutely would recommend this practise and staff to anyone who has a pet."
"The staff are all really friendly and can't do enough to help."
"We received excellent and high standard of care in a friendly and relaxed atmosphere."
Cons:
"On the day of surgery, I was met at the Melksham practice by the vet and the veterinary nurse, both were genuinely very understanding to my anxieties."
"Was a little disappointed that no one got back to me regarding cats Protection."
"Had dogs boosters, only like to have what they need."
"My kitten had an eye infection earlier this year and taken him to this vet, i had a nice welcome and we did a test to see if he has the type of virus, took them 1 month to get the result."
Staff Attitude
Pros:
"The staff are so patient and caring for Rosie I would never trust anyone else with Rosie."
"Every member of staff is always so kind, caring and friendly."
"Such a lovely vets! The girl on the phone was so lovely I signed up there and then."
"The staff are very friendly and helpful."
"The staff are lovely, knowledgable and give excellent advice."
"Everyone at Chalklands is lovely!"
"The ladies on the front desk are very friendly and helpful."
"A friendly, professional and efficient service."
Cons:
"When I picked my dog up, it was uncomfortable. The lady on reception made me feel like I wanted to walk out of the practice and walk back in again."
"The vet put food down before asking if it was ok to feed the dog which was again annoying because he didnt ask if it was ok."
"A visit to the vet can be a frightening experience for a dog. Not at Chalklands, they make owner and in our case dog welcome and at ease."
Facilities and Accessibility
Pros:
"The Chippenham branch has a separate waiting room upstairs for kitties, which is great as my cat isn't too fond of dogs."
"Easy to make appointments, clear advice on treatments and very reasonable costs."
"The fact I drove over an hour from Reading to go here for the surgery should speak volumes."
"Easy to book appointments with the app."
"They have a dedicated staff member who’s responsibility is to handle insurance claims which made the process so much easier and stress free."
"Chalkland Vets have proved invaluable with my nervous dog."
"Great covid-19 safety in place too, I and my pet have felt very looked after."
"Very professional and using petsapp its so easy to communicate."
Cons:
"My kitten had an eye infection earlier this year and taken him to this vet, it took them 1 month to get the result."