Burford Lane Vets - Lymm Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "As usual all the Staff were fantastic! Very caring and helpful."
• "The team are consistent and always remember returning clients with a welcoming smile."
• "All of the vets we've dealt with are highly experienced, friendly, accommodating and incredibly caring."
• "Fantastic service - able to book an appointment late on Friday night for the next day."
• "Rachel and the other vets take time to listen, explain and examine each patient carefully and with genuine affection for animals."
• "The receptionist are brilliant with us and Rachel is outstanding with our poorly yorkie Boris."
• "Great first appointment at Burford Lane. Everyone was extremely friendly in the spacious reception area."
• "The practice is clean and welcoming and is situated in a great location with enough parking spaces for all."

Cons:

• "Unfortunately this vets seems to care more about money than your pets well-being."
• "There is also nothing in your pricing section that states a follow up appointment is £30 plus, for a 5 minute hi and bye!!"

Quality of Veterinary Care

Pros:

• "Burford Lane Vets have been absolutely outstanding at every stage of our dogs' care."
• "Sean was amazing with my boy. I was nervous probably as much as buddy but Sean was brilliant so thank you so much all of you."
• "The care our Rotweiller Duke receives is outstanding! He has so many medical needs and we are always back and forth."
• "Rachel has been Rocky’s vet for a number of years. He’s an elderly chocolate Labrador with joint/liver problems."
• "The care & treatment provided to our dog was excellent. Rachel phoned the day after his visit to see how he was progressing."
• "We can recommend both the Lymm and Westbrook Warrington branches having had fantastic service at both in recent weeks."
• "The care my little dog got was exceptional brilliant friendly receptionist on arrival genuinely concerned the Vet was kind understanding kept me informed of everything."
• "This practice is truly amazing! All the staff are professional, compassionate, kind, caring and a real team."

Cons:

• "Unfortunately this vets seems to care more about money than your pets well-being."
• "My previous vets didn't have a clue with my sharpei hence why I decided to come here."
• "Our pets come first and it’s essential they see a vet who cares, not a vet who sees an opportunity to squeeze what they can, where they can."
• "Congratulations Burford lane, that bit of greed has just cost you a customer."