The Vet Bristol Reviews Summary

Staff and Service Quality

Pros:

• "Super friendly staff at the front desk and very professional vets and nurses."
• "Fantastic service as always. Very helpful and friendly staff."
• "The staff are great and when I lost 2 of my cats they were so caring I was taken aback and it showed me it's not all about the money."
• "Top class care given to my cat Dora."
• "Lovely staff, excellent advice."
• "The staff really friendly and helpful, and the waiting room was spotlessly clean and smelt lovely."
• "All staff are excellent in the work that they do."

Cons:

• "I had been giving mixed and different advice from different staff."
• "The vet was quite helpful but she said a comment which annoyed me 'get down then I don't want to be covered in your slobber'."
• "Also took my cat in as she had an accident and a huge bulge on her side, vet said it was a full bladder, I wasn't convinced so asked her to check again - still full bladder."
• "I don't blame the receptionists in the slightest but I feel that the place is unorganised and understaffed."
• "There seems to be a complete lack of communication between the whole team."
• "Even days before her surgery, despite several attempts from Highcroft to retrieve her x-rays from The Vet, no-one ever sent them over."
• "A stressful and upsetting situation was made worse by lack of communication."

Cost and Billing

Pros:

• "They are very good value for money in comparison to other vets in the area."
• "Very good service - really caring staff who treated my dog like she was their own... and very good value for money compared to other vets in the area."
• "Their prices are much lower than traditional vet practices, even for routine stuff like jabs etc."
• "Really good value operation too, at least £100 cheaper than everywhere else."
• "For a Sunday the charge was very reasonable."
• "Low prices with the best service you could wish for."
• "The fact that their prices are so good is just a bonus. Scooby is so much better now."

Cons:

• "I was charged over £900 for care when my dog got pancreatitis and my dog was in for four days."
• "The first is that they don't allow direct payments with insurers or payment plans, which means that when my cat needed an operation we needed to find £1000 out of nowhere."
• "Absolutely lovely receptionists however this place makes up the price as it goes and just tries to gouge you as much as possible."
• "They are extremely expensive even when you have the pet plan."
• "Very very angry and disappointing vets. First thing they ask is he insured. If you say no then they look at you with £££ on your head."
• "the problem i have with this so called vet they were the cause for me to have to have my dog put to sleep their treatment to dogs is unskilled and barbaric at best."
• "At The Vet you rarely see the same vet twice meaning almost no continuity of care. They are always trying to upsell treatment when it often appears unnecessary."

Wait Times and Accessibility

Pros:

• "Today we were seen within 2 minutes of arriving, which is fab considering it's a Saturday!"
• "Couldn't fault these vets. Made online appointment and rang up and was seen earlier due to dogs abscess."
• "Our last visit with our puppy about half hour prior to closing, he had picked up a bee and was stung on the face. Thankfully we could just turn up and he was seen & treated very quickly."
• "My cat injured his paw so I called to make an appointment and was seen pretty much straight away."
• "Great service, very competitive on price and what is a big bonus on a lot of vets is that it’s easy to get to, super easy to park and plenty of space inside to wait."
• "Parking is a dream, right next to the cat waiting entrance."
• "Can't praise this place enough, the drop-in service is ideal."