GoVets - Manchester Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "The team on hand were extremely understanding - empathetic and knowledgeable."
• "We was greeted by friendly staff who were more than happy to help."
• "Upon arrival Luke greeted us pleasantly and introduced himself to us and our girl."
• "Philip at the desk was very friendly and quick to help me with an emergency appointment for my cat."
• "All the staff are lovely and they treat the animals in their care so well!"
• "Really nice vets with Z who looked after Sosa and kept us smiling."
• "Luke and the staff at GoVets have been absolutely amazing with us, during our visits with our Pug Milo."
• "Receptionists are really kind and helpful, I really felt that everyone at the practice had my pets best interest at heart."

Cons:

• "I am sorry from the nice veterinary lady she reviewed my husky puppy but this low score related to the way I was treated by the reception staff."
• "Very unprofessional service I received here. I took my puppy for vaccination at Govets in Manchester."
• "Terrible customer service, had left my cats for an op and no proper time was given to collect."
• "Veterinarians are good but administration is AWFUL."
• "Staff don't seem to be educated on the health plan and we had issues every month when collecting her tablet."
• "Took my poorly kitten here on Monday... I didn’t receive one bit of empathy, I felt uncomfortable around the vet."
• "AVOID! Last week I reached out to book my puppy in for neutering... no apology or accountability."
• "Okay vets, lack of communication is terrible though, had to wait 40 minutes past our appointment as is the norm there."

Clinic Cleanliness and Atmosphere

Pros:

• "The clinic is very clean and well presented. The consultation rooms are also very clean, light and airy."
• "The vets was super posh. Didn’t feel like I’m in a veterinary practice. There was no smell and was extremely clean and tidy!"
• "Beautiful environment, smells heavenly and the staff and the vet were very helpful and friendly."
• "The premises are spotless clean and the vet was lovely, she took her time with Kittie."
• "It looks different inside than it does on their website but still very clean."
• "The vet is well organised and has a great aura. All the staff seems very friendly and loving towards the animals."
• "Always have a great experience here, staff genuinely care and will get you in ASAP if they have any concerns."
• "The consultation rooms are also very clean, light and airy."

Cons:

• -

Emergency and Urgent Care

Pros:

• "We visited as a borderline emergency on a Saturday and managed to book a very last minute appointment."
• "I first bought my friend's dog who was fully pregnant and struggling to give birth; they were ready to help there and then, which was amazing."
• "Last weekend my 8 yr old cat became suddenly and unexpectedly very ill and needed urgent vet care."
• "I rushed her to GoVets. The vet was very attentive and lovely to talk too."
• "We had our little Havamalt puppy Max neutered here and it was a really good service."
• "Great service very friendly and caring people we visited out of hours service I never seen anything like it."
• "The vet there overnight continued to keep in touch with us via phone calls while we got her to them and we were told exactly what to do for her while we travelled."
• "We have recently joined GoVets as we live round the corner. So far, we've visited twice and the staff are so friendly and wonderful with our 2 cats."

Cons:

• "Service is so bad. I booked an appointment at 5 and waited nearly 1 and a half hours. They only have 1 vet and have booked so many people in."
• "Had to wait 40 minutes past our appointment as is the norm there."
• "We felt constantly 'upsold'. Had one appointment where the vet recommended one course of action, but were then accosted in the waiting room by another staff member saying that we should also lots of other tests done."
• "Terrible service month after month whenever we needed to get our puppy's flea and worming treatments."
• "Had to phone up about a pre-op, had to wait 40 minutes past our appointment as is the norm there."
• "AVOID this place like the plague... I have good vetinary knowledge but as I am not a vet I cannot administer treatment."
• "AVOID! Last week I reached out to book my puppy in for neutering... no apology or accountability."
• "Okay vets, lack of communication is terrible though, had to wait 40 minutes past our appointment as is the norm there."

Communication and Customer Service

Pros:

• "Brilliant experience in Govets! The staff are all helpful especially Abby, who taught us how to control the kitten and give medicines."
• "We were recently reunited with our cat with the help of the amazing team at go vets. They listened to the call recordings for a good 45minutes trying to find the number of the lady who called saying she had found tails."
• "Luke and the staff at GoVets have been absolutely amazing with us, during our visits with our Pug Milo 🐶 they always go above and beyond for us on our visits here."
• "Every practice has its good days and bad days. I’ve now visited 4 times under varying circumstances. My experience today was definitely a very positive experience."
• "I'd highly recommend this vets practice. The kitten plan is such good value and I'm always able to get an appointment within 1-2 days of phoning."
• "When one of our cats had surgery, they did not keep in contact as promised - the first time we called we were told that he was just out of surgery, so we should hear from the vet soon, but when we called an hour later, we were told he was still under?"
• "I am at GoVets right now. I can't explain how amazing the Vets here are, Mo and Douglas are helping us get a cat microchip checked so that we can find her Owner."
• "My dog needed emergency treatment this evening and I rushed her to GoVets. The vet was very attentive and lovely to talk too."

Cons:

• "Veterinarians are good but administration is AWFUL."
• "Staff don't seem to be educated on the health plan and we had issues every month when collecting her tablet."
• "Took my poorly kitten here on Monday... I didn’t receive one bit of empathy, I felt uncomfortable around the vet."
• "AVOID! Last week I reached out to book my puppy in for neutering... no apology or accountability."
• "Okay vets, lack of communication is terrible though, had to wait 40 minutes past our appointment as is the norm there."
• "I took my dog to this vets with a hematoma in his ear... PLEASE PLEASE PLEASE do not use this vet. It's a simple money making machine misleading its customers with smiles and ripping them off underneath."
• "Abby, Douglas, and Sophie deserve 5 stars for their outstanding service and dedication in resolving my account issues. On the other hand, the vet health check, which cost £45, fell short with a 3-star rating."
• "We transferred from to this vets from another practice and I’m so glad we did. All the staff are lovely and they treat the animals in their care so well!"