Sultan's Palace Reviews Summary

Ambiance

Pros:

• "Beautiful venue, fab ambiance."
• "The decor inside is wonderful, very traditional, clean and beautiful."
• "As soon as you enter, you are immersed by the lovely ascetics and decorations."
• "The interior is so stunning and spacious, it’s perfect for a romantic meal or even a nice family meal."
• "Atmosphere was lovely and relaxing definitely a 11 out of 10."
• "Once you step inside you're welcomed with a great authentic atmosphere."
• "Ambience, wonderful."

Cons:

• "The service was terrible and the restaurant was noisy."
• "The place was very noisy."
• "Atmosphere was strange seemed to be rushed although wasn't full not as friendly as normal."
• "The place was very noisy, I understand it’s small and packed but no restrictions for heavily drunk people."
• "Very old deco. Not good atmosphere."

Service

Pros:

• "The service by the waiter was excellent."
• "The service was excellent from the minute we walked through the door to the minute we left and the food was absolutely fantastic!"
• "The service was exceptional, with friendly and knowledgeable staff who made sure we had a memorable evening."
• "Staff welcoming, friendly & knowledgeable, not overly familiar but very helpful in advising as to dishes /combinations etc - all you could hope for."
• "Staff were super friendly and welcoming."
• "Friendly and attentive staff."
• "Staff were attentive and friendly."

Cons:

• "Had a bit of a wait for the main course."
• "Slow service. Waited a while for the food to arrive."
• "We didn’t get served for 15 minutes for drinks, then they had us wait another 20 minutes just to order food, it took 50 minutes for the food to arrive."
• "Service was not very friendly or flexible, seemed distracted and tired."
• "We were not satisfied with the service.. as soon as we sat, we were asked for the order."
• "Server was lovely lady. Drinks and food ordered but found ourselves waiting for a long while while others were served and received drinks."
• "Also the attitude of the staff wasn't very good.. as I was talking, she answered something without listening to what I was saying and left."

Food Quality

Pros:

• "The food tasted so authentic and delightful, each bite was so flavoursome."
• "The food is delicious, but in small portion which not commensurate with the price, so it is expensive."
• "The flavours were absolutely authentic and the dishes were prepared with great attention to detail."
• "The food was brilliant (chicken dopiaza, karahi paneer and tandoori roti)."
• "The authentic flavors of the curries took me back to when my grandfather would cook his homemade curries."
• "Food was amazing full of flavour and authentic."
• "The food was exceptional!! We had South Indian garlic chicken which was a taste sensation!"

Cons:

• "Food was ok but over priced for my liking."
• "Alot of the food over cooked Samoa hard to bite into and the onion barji burnt."
• "The food was very salty."
• "The chicken in both tikka masala and rogan josh was chewy and not soft."
• "The butter chicken was okay - the chicken was dry and overcooked but the sauce was delicious."
• "Food was poor quality, cold and everything tasted like it had been thrown in the microwave."
• "Food was expensive and lacking in any flavour apart from the ridiculous amount of salt."

Value

Pros:

• "Great food for a great price."
• "Excellent food, great value for money."
• "The prices seemed fair for the quality of food and level service."
• "With poppadom's, chutneys and a beer each, the bill was just over £50, so great value too."
• "Food was very nice and reasonably priced well worth the money."
• "The food was lovely and well presented and it was very reasonably price."
• "Food is very delicious, staffs are very friendly. Portions are big and very reasonable price."

Cons:

• "The food is delicious, but in small portion which not commensurate with the price, so it is expensive."
• "I do however think the price can be expensive at times."
• "Most definitely wont be ordering again and really disappointed."
• "Very Expensive! More expensive than any other Indian restaurant in the UK. Its a RIP OFF!"
• "However, the dishes are really too expensive for what you get."
• "Service was excellent, food quality was great but overpriced for the size of the portions."
• "Great taste of food, always the party place, just a tad bit expensive."

Accessibility

Pros:

• "Didn't pre-book but my partner and I were seated straight away."
• "Booked a table online very easily."
• "I booked online and when we entered we where seated straight away and our drinks order was taken."

Cons:

• "Even though we booked at certain time and we got there bang on time, they still made us wait 10 minutes to sit down."
• "Had to wait to be seated (only about 2mins)."
• "No way in for baby pushchairs/wheelchairs as located in the basement. Families with babies and disable people should avoid it."
• "On entering the building there is a staircase to go down to get to the restaurant, not sure if there is another entrance for people with disability."