Naz Hair, Beauty & designer wear Reviews Summary

Service and Professionalism

Pros:

• "The service and friendliness from the whole team added to the experience so thank you Naz and team!"
• "I recently had a fantastic experience at Naz Hair, Beauty & Designer Wear."
• "Very friendly and professional service, I was impressed with how carefully the stylist listened."
• "I felt put at ease by Zaynab who really took care of me and made me feel at ease."
• "I had a really lovely experience today. It was a spontaneous visit."
• "The service is always excellent. The hydrofacial is amazing."
• "The staff are friendly and helpful."
• "Excellent and lovely staff, I had my highlights done and they did an amazing job."

Cons:

• "Previously wrote a good review, but my second visit was disappointing. Miscommunication and unprofessionalism overshadowed the experience."
• "The second time I went, she was very unprofessional! She was moving my head quite aggressively and pulled on my hair quite bad."
• "They are unorganised, have limited space and have a messy environment."
• "Worst customer service ever. I used a Groupon voucher and they were completely unprofessional."
• "The service was ok. However, the Covid rules were not followed."
• "AVOID!!!!!!! A completely ruined my hair and refused to acknowledge nor take responsibility!!"
• "extremely appalled by the service, the workers are not only rude but unprofessional too."
• "I've thought twice about writing this review as I didn't want to upset the manager. Some of the staff members need a wake-up call."

Quality of Hair Treatments

Pros:

• "Got a balayage done by Naz herself and it was done amazingly!"
• "I had hair cut and hair dye with highlights. My hair looks great both down and up for work."
• "I took Naz's advice on my haircut and hair colour, instant trust was built."
• "I had my hair coloured at the salon today and the service was excellent."
• "I had hair cut and full head of highlights. I absolutely loved the results."
• "Amber is a true professional who was focused on what she was doing."
• "Had my box dye corrected last week by naz, she fixed the issue with my hair without damaging it."
• "The hair colour transformation was amazing as the hair lifted really well with one round of bleach."

Cons:

• "Believe me my hands were on my head for the majority of my session and I told them I wasn't happy."
• "Naz's attitude after she said that's all she can do. Good for people with straight simple hair. Can't cater for curly hair."
• "AVOID!!!!!!! Completely ruined my hair and refused to acknowledge nor take responsibility!!"
• "They over-processed my hair and badly damaged it to a point it doesn’t dry anymore."
• "They must use cheap products."
• "I asked for a blonde Balayage and left with orangey brown hair also the front of my hair was blue."
• "They act all nice and trying to get you in telling you cheap prices even if you didn't ask for the prices."
• "Totally rubbish. Unprofessional, staff have no idea."

Customer Experience

Pros:

• "I absolutely loved my hair this was my first time going to a salon."
• "The staff was really nice, they cleansed my face and removed my black-heads!"
• "I absolutely loved my hair so much and my sister liked it so much that she also came the next day."
• "The best thing about this place was I only came in for 1 service and I was able to get 3 services."
• "Naz, zainab & pakeeza are very friendly and always have a smile on their face."
• "I’m usually very picky about my eyebrows, walked in for the first time to get my eyebrows done."
• "Excellent service and very friendly staff. Visiting to get my hair cut and coloured and was not disappointed."
• "A really professional and friendly service, really happy with colour and cut."

Cons:

• "Naz did my hair nicely the first time I went because she was training someone at the same time. The second time I went, she was very unprofessional!"
• "I used a groupon voucher and arranged with the manager to come the next day instead and she agreed. I travelled FROM FAR just to get there and when I got there they said I had to pay full price."
• "I just wanted my hair the way I asked, however they over-processed my hair."
• "The Covid rules were not followed. Some of the stuff didn't wear a mask or kept a distance from each other."
• "I thought they were lovely people but worst experience ever the worst part was being moved into a different room half naked for a different lady to do my wax."
• "its a shame really i thought they were lovely people but worst experience ever."
• "When I entered the shop the staff were very friendly and sounded professional."
• "First for all, I wouldn’t give it a star as I am disappointed with my hair, but I had to in order for it to go through."