Embassy of the Republic of Indonesia Reviews Summary

Visa and Passport Services

Pros:

• "Very quick processing time for visa. 1 day to process visa, 2 days for special delivery."
• "Visa was received after just a couple of days."
• "Received my passport excellent service within the week."
• "Received an email the following day (Saturday) confirming that the visa had been issued, then picked it up with no delay on the Monday."
• "I showed this communication to our daughters P2 teacher Her reaction was quite positive that her embassy wrote to wish her a happy birthday, to the point that she showed it to the head Mistress of the school."
• "The process to apply was straightforward and accommodating."
• "I was very impressed with the service. Very fast and efficient."
• "The consulate staff at the Embassy of the Republic of Indonesia in London have always been friendly, courteous and helpful during my past visits."

Cons:

• "Utterly awful and inaccurate service. I was specifically advised by a lady advisor that a document that had been apostilled by the UK government could be used directly in Indonesia."
• "Despite making numerous attempts to contact the embassy by phone, my calls have repeatedly gone straight to voicemail."
• "I have sent emails to the Embassy who can’t seem to answer a simple question. I was asking if I need proof of onward travel."
• "They complicate services for Indonesians living in Ireland. Staffs are unprofessional."
• "During the covid-19 I highly recommend avoiding this place at all cost!!!"
• "The worst and unprofessional service in an embassy ever. The staff doesn't speak english very well."
• "I found the staff to be courteous and professional at the embassy. Completed my visa in two days which is excellent."
• "The old embassy service was excellent.. but the new embassy staff forgot what an embassy supposed to be."

Staff Professionalism and Friendliness

Pros:

• "Professional and helpful staff, provided clear accurate guidelines and instructions about requirements for visa."
• "The staff members I had the pleasure of dealing with, were all friendly, well informed and really helpful."
• "Dealt with very quickly, pleasantly, and professionally at the Embassy."
• "The staff are all kind and courteous and made the application process experience both enjoyable and straightforward."
• "I'm really happy with the way my visa application was dealt with. Very easy to complete the paperwork and the online system is very good."
• "I was very impressed by the Consular Services team at the Indonesian Embassy in London."
• "Professional, friendly and attentive. The KBRI in London accommodated our urgent passport inquiries even though we don’t live in the UK."
• "I live in Aberdeen, Scotland far away from the Embassy of Indonesia in London. Renewing my Indonesian passport was always a challenge for me and I had a bad past experience with the consular service at the Embassy of Indonesia in London but this time, all has been great & smooth!"

Cons:

• "I understand advisors inside the embassy in London may be tired and overworked but providing inaccurate information is a disgraceful and dishonest way of clearing your work load."
• "The staff service is terrible. The Indonesian Embassy is supposed to be the place for Indonesian to seek help."
• "The worst and unprofessional service in an embassy ever. The staff doesn't speak english very well."
• "Despite the immigration department in bali being completely useless and terribly rude. The ladies in the front office of the London indonesian embassy were a delight to work with they made the entire process very easy and stress free."
• "The staffs are friendly and professional.They. are even willing to call me on to clarify things that I dont understand for extending my son's passport. Pak Mikky..thank you so much for your help and being patience with me."
• "Good afternoon Dr. Sukma. If you keep in touch with the internet , you might be shocked at what we are witnessing via the Facebook right now!! As an animal loving nation I feel you need to step in and stop the horrific torture and murder in the most openly brutal way by you're people of dogs and cats."
• "They were very helpful when I contacted them at first about my holiday. They literally gave me my visa the next day and as I got there, I literally picked it up, paid and left straight away. Everything was so quick and simple!"
• "The service of Indonesian Embassy was excellent. All service now by online system, and for me, it was really helpful and easy. And off course, I do not need to go to London for it. Be the best servicer always..."