MPB Reviews Summary

Customer Service

Pros:

• "Great customer service. Unloading ancient technology camera kit wise."
• "The last occasion I found their service a little slower than usual but they quickly responded to my E mails."
• "Customer service was excellent - called to check on details and make sure everything was in order."
• "I found their online Customer Services quick, helpful and knowledgeable."
• "Customer services are very professional and helpful."
• "Great customer service, had an issue with my camera and was sorted out quickly and hassle-free."
• "Excellent response from customer service. Item collected as promised. Prompt payment after inspection."

Cons:

• "This is by far the worst customer service of any online purchase I've made in recent memory."
• "Customer service were great but didn't stop the same wrong product listing appearing on a number of other lenses when you look closer."
• "All is well till an issue arises then the poor customer service shines through, lack of knowledge, basic passing the book tactics and unwilling to resolve issues in a timely manner."
• "Their post-sales customer service is terrible - it's not properly resourced."
• "The first Support guy I spoke to could have done this as I had made it quite clear that the whole deal was off."
• "Hard time with MPB today. I had sent a trade-in camera after receiving a reasonable quote. The trade-in was against purchase of a lens that I could barely afford."
• "If you purchase through MPB, hope that everything goes well the first time, or you'll spend a month or more sorting it out."

Product Quality

Pros:

• "All items ended up being graded higher than I valued them by MPB so good fair pricing as well."
• "I believe I got a fair price for my items, especially considering the hassle involved with selling privately."
• "The goods arrived well packaged and quickly."
• "Each product is individually checked and photographed so you know exactly what you are getting."
• "On both occasions the 'like new' items I bought were immaculate, and fairly priced."
• "The 7-14mm lens I brought is in excellent condition too. Not a mark."
• "Items are described honestly and accurately."

Cons:

• "Following inspection by MPB technicians, I was informed the most valuable lens had it's value reduced considerably due to the presence of fungi between the lenses."
• "I also bought a Sony A6000 with one 35mm lens advertised as excellent and on receiving them they are in good condition but definitely not excellent."
• "I send a canon body in pristine condition, I didn't accept what they offer, they send it back with 2 new scratches on the back screen."
• "Whilst the service is efficient on this occasion quality control was poor and the lens described ‘as new’ was not functioning correctly."
• "Unfortunately the products themselves aren't always listed correctly."
• "They dont check the gear properly. So it's up to you to do a full checkup of any gear you buy. Especially check the sensors for defects. Faulty gear sold as 'excellent'."
• "It arrived with a scratched sensor and a ton of dead pixels."

Delivery & Packaging

Pros:

• "They checked my address before delivering and it was packaged very well."
• "Packaging was very secure and delivery was prompt."
• "It was so well wrapped even Hermes/Evri would have been pushed to break it."
• "The product I ordered arrived several days before I was expecting it which was a nice surprise and was very well packaged and boxed."
• "The service was great and the product arrived in good time and was well packaged."
• "Eco friendly packaging & fast delivery too."
• "Delivery was easy to arrange."