The Spa At Cambridge Belfry Reviews Summary

Hotel Facilities

Pros:

• "Hotel, spa and food was all lovely."
• "Nice hotel and good facilities but I’m afraid you simply cannot be charging £140 a night for rooms without aircon."
• "Rooms were nice and clean."
• "Clean and well kept rooms but chaotic service."
• "This Spa is run by very helpful, friendly staff. The changing rooms are clean."
• "Spa facilities were great, everyone was very friendly."
• "The hotel itself has an amazing swimming pool for the kids and the hotel rooms and spacious and well equipped."
• "Rooms don't have air con and fridges don't work."

Cons:

• "Rooms don't have air con and fridges don't work."
• "Staying two nights here and I can't wait to leave. Horrible hotel rooms and not worth the price."
• "I stayed at the Belfy Cambridge last week with my partner, service was awful."
• "This was one of the worst dining experiences of my life due to the total incompetence of the staff."
• "Showers in changing room small not very nice."
• "Cheap fixtures and fittings. Shower by pool broken."
• "The spa is vile. Mould all over, extremely stuffy and dirty."
• "Corridors clearly not cleaned as there was this red feather outside our room that sat there for two days."

Spa and Wellness

Pros:

• "Spa treatments were amazing too."
• "Treatment was very good and afternoon tea was filling and plentiful."
• "Spa treatment was great. Got a full body massage (Revitalizing Ritual) with the oils and creams."
• "Having the Gym included in a spa day was a real bonus."
• "Spa facilities were great, everyone was very friendly."
• "Our treatment was really good, my therapist was very nice and professional."
• "The spa package was unbelievable- Libby (my masseuse) was extremely professional and amazing."
• "Absolutely amazing stay at the Belfry."

Cons:

• "Also, spa was horrible and dirty."
• "Saunas facilities is poor, shower for the sauna is broken."
• "The spa is vile. Mould all over, extremely stuffy and dirty."
• "Filthy and run down. Food was below average."
• "The jacuzzi looks like it needs a good clean. Had like a scummy residue on top."
• "The room was a bit on the cold side but overall a relaxing experience."
• "I would not recommend. Had a spa day. Filthy and run down."
• "The "spa" which is the biggest overstatement ever is a tiny pool and jacuzzi."

Staff and Service

Pros:

• "The staff were all amazing and super friendly."
• "Warm welcome, and friendly staff."
• "This Spa is run by very helpful, friendly staff."
• "The gentleman man on reception (I’m so sorry I didn’t get your name) was super efficient and nothing was too much trouble."
• "The staff at the front desk were friendly and welcoming."
• "The hotel and spa staff were so lovely, accommodating and organised, nothing was too much trouble."
• "Excellent Service at Restaurant Oli and Grace at the bar excellent customer service along with Shanti."
• "The staff I encountered here (apart from on arrival) have no concept that the most time in general spent in a hotel is time spent sleeping."

Cons:

• "Staying two nights here and I can't wait to leave. Horrible hotel rooms and not worth the price."
• "When we do get into our room, it wasn't properly cleaned and clearly rushed."
• "Very disappointing, the romantic gesture I paid for wasn't not in the room so had to request it from reception."
• "The only thing I really enjoyed was the porridge."
• "The service we received was disgusting."
• "The staff certainly didn't seem to have any Christmas cheer at all."
• "The staff at the front desk were friendly and welcoming, sadly I've forgotten their names, probably due to lack of sleep."
• "The rooms need sound proofing and the bathrooms need towel hooks."