Byron - Bury St Edmunds Reviews Summary

Food Quality

Pros:

• "Both meals were beyond delicious and were a good size, we were nicely full after and didn't need a dessert."
• "The food was delicious and made perfectly!"
• "The vanilla milkshake was absolutely delicious."
• "Really good burger, cooked pink - so juicy - I had the Byron burger."
• "Cooked to a juicy medium packs tons of flavor."
• "Shakes were good, halloumi fries are the best I've had anywhere."
• "The food is absolutely delicious."

Cons:

• "The whole experience just wasn't very good."
• "Music too loud, service was slow and food was average for the price."
• "Sadly they've seem to have lost quality in the past 2/3 years."
• "Usually burgers are so nice and packed full of flavour. However the past month or two the burgers definitely haven’t been up to standard and has a real lack or flavour and care."
• "The most tasteless burger, I’ve ever had in my entire life."
• "The burgers are not as good as they used to be; no gherkin, the fries are too salty and the onion rings very greasy."
• "Beef Burger was dry and the chicken was like biting into the Sahara."

Service

Pros:

• "Big shout out to the management here (Carla)!"
• "Lovely staff, polite and efficient. Beautiful food. Great burgers."
• "Just popped in for a milkshake and a dessert. Service was speedy and the brownie was delicious! Milkshakes were really nice too."
• "We had a fantastic server, felt very safe as everything was compliant with the covid rules."
• "Once again another fantastic meal here, staff amazing and accommodating."
• "Great service! The food is really good and the portions are just right."
• "Service was great from the moment we walked in."

Cons:

• "Customer service was lack luster and dismal."
• "A really long wait for delivery, the times constantly changed."
• "Staff are very slow and no customer service."
• "Service is horrendous got treated completely different than the next table to us."
• "Very disappointed. We waited 50 mins for two burgers after being told it would take about 25 mins."
• "They were clearly understaffed."
• "The staff actively avoid customer engagement."

Value for Money

Pros:

• "Prices are decent."
• "It's a bit on the expensive side, but they do offer a good student discount!"
• "Prices are decent, staff is friendly and the atmosphere is nice."
• "Weekday deal of a cheese burger, fries and a coke for £9.95 was very good."
• "Feed three for £33."
• "Prices were reasonable!"

Cons:

• "Too expensive!"
• "£43 for a C-Rex, B-Rex, two sodas, some fries and 'sweet gochujang' sauce."
• "It does cost slightly more than your standard meal but it was well worth the cost."
• "£60 for burger and chips, a drink and some onion ring for 2, seems a little excessive and to be honest, it was no better than a mcdonalds."
• "Family meal for four at weekend, burgers and fries average nothing special, milkshakes good. No side extras purchased but bill over £80 pounds."
• "Expensive for what is really just a bigger mcdonalds lets be honest."
• "Overall far too expensive and food not up to standard."

Cleanliness & Atmosphere

Pros:

• "The restaurant itself is nice and has a great atmosphere."
• "The atmosphere was welcoming and warm."
• "Lovely clean well decorated restaurant."
• "Clean restaurant which is always a good sign."

Cons:

• "1 star deducted for cleanliness....could be better, quite big cobwebs above booths and they were not just there for Halloween ;)"
• "The place on a whole wasn't very clean."
• "Tables not that clean and no COVID precautions in restaurant by staff!"
• "It was probably one of the dirtiest restaurants i have been in."
• "The only thing I would say is it could do with a proper clean."