Hawksmoor Air Street Reviews Summary

Customer Service

Pros:

• "The General Manager emailed us before our reservation to let us know about road closures and also after our meal to let us know where our tip went to."
• "Our waiter Peter was an amazing host in helping us decide what food to try and drink to have."
• "The staff were very friendly and helpful from enter to leaving."
• "The service was really amazing and we felt taken care of from arrival to departure!"
• "Service was very good - staffs were all very helpful and friendly but a little slow."
• "The waitress was very friendly, really helpful on the food, recommending how to have each steak."
• "We had fantastic service from Angelo and he ensured that my family member had no allergic reaction to the food."

Cons:

• "The missing star in my rating is simply because on a Thursday night, the volume of noise was intolerable."
• "Service was very poor starting downstairs reception, then 1st floor reception and the table service."
• "The waitress who was working our table was actually a bit pushy, veering on slightly rude."
• "There was a large table of quite drunk men, one of which was loudly shouting 'Garçon' at staff as a joke then shouting at his friends and staff seemed to just accept how rude and loud he was."
• "Some of the staff can be friendly and attentive some other not too much."
• "Was great food however service was slow, by the time we had finished our main course we were told we had 20 minutes before we had to leave the table."
• "After an hour, our mains turned up before our starters, and the server seemed confused why we didn’t want our mains before our starters."

Food Quality

Pros:

• "The beef fillet was beautiful but it was served very salty, so we sent it back which they accommodated graciously and brought a new dish, perfectly seasoned."
• "Really enjoyed the meal here! Best Hawksmoor meal compared to the others in my opinion. My portion of beef was cooked exactly how I enjoy it."
• "The steak (we ordered a 500g prime rib cooked medium-rare) was great. Full of flavour and cooked perfectly."
• "We had the Sunday roast which was excellent, my wife loved the roast potatoes."
• "The cocktails, starters and rib eye were all tasty."
• "Steak and lobster were absolutely delicious."
• "The quality of the beef never disappoints. We had the Sunday roast and the rib eye with various sides. Meat was tender and full of flavour."

Cons:

• "Not great that the carpaccio was sold out, but enjoyed the starter ribs instead."
• "The most expensive steak was far too chewy and bloody for a medium cook."
• "Unfortunately, the oysters were very small, so we were not impressed."
• "The colour of our porterhouse was pale, it was firm, dry, and lacked flavour."
• "One of our guests had a fillet for main - meat was dry and not great quality."
• "Disappointed again by their steaks, everything else like the service, the sides, appetizer, dessert, and wine were great but their main attraction the steak was sadly disappointing again."
• "The roast beef was quite chewy and challenging to eat."

Atmosphere & Decor

Pros:

• "The interior is great and has a nice feel, all very clean and a nice relaxed style."
• "Although the steaks, alcohol and desserts are great, what I really come here for is the atmosphere."
• "The setting - well, I didn't know such a beautiful art deco restaurant was even here. Just stunning."
• "This branch in particular has great atmosphere and lovely decor."
• "Great setting, Fabulous food & brilliant service in a Dimly lit & warm Art Deco(esque) layout."
• "The ambiance of the restaurant is beautiful. The windows are art deco style."
• "An elegant restaurant, one step off Regent Street, with a cool 1920s New York kind of vibe."

Cons:

• "The house old fashion cocktail was average, to be honest."
• "I visited this restaurant I honest feel it’s far to highly over rated."
• "I just honest feel the whole experience wasn’t worth the money I payed."
• "The noise levels are through the roof at this particular location, spoiling the experience for us."
• "Overly noisy environment with lots of echoing."
• "Ambience is not my cup of tea and the noise level was extremely high."
• "The atmosphere can be a bit loud and busy but also welcoming."

Value for Money

Pros:

• "It is expensive but understandably so."
• "The four of us split the check. It came to £160 each. So about £80 per person. Totally worth it."
• "A very fair price for the quality of the dining experience."
• "The absolute best steak restaurant I have tried - service and selection is second to none and the caramelised taste from the steak is unmatched and always cooked to perfection."
• "This place is a little bit expensive but it was worth it with the quality of the food and the service they provided."
• "The important part is that on Mondays you can bring a bottle of wine and pay £5 for them to serve it for you."
• "I would recommend this for business meals, or try the 2 course lunch express menu for £24 to get the experience for a good price."

Cons:

• "The cheese board was average, didn't feel very special, blue cheese, goat and cheddar."
• "Roast for 3 people and a drink each cost me £190. So not worth it."
• "Didn’t have the best experience - slow service and overpriced."
• "Found it quite pricey considering the experience and the food."
• "The food was nice but slightly over priced."
• "Prices aren't economical (so save it for special occasions only!) but what you get are dishes made well."
• "We felt quite ripped-off to be honest."